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Senior Support Engineer
Cubic Corporation. Provide first- and second-level technical application support to stakeholders .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical application support, incident management, and change management within an ITIL framework. Proficient in database management, particularly with Oracle and SQL, while maintaining system security and performance.
Highest-signal resume keywords
ITIL FoundationOracle Database ManagementServiceNow Incident ManagementVisual Basic ProgrammingAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLOraclePostgresChange ManagementIncident ManagementRoot-Cause AnalysisData ReportingSoftware DeploymentPreventative MaintenanceSystem Security Management
Soft Skills
Excellent Interpersonal SkillsEffective CommunicationSelf-MotivatedResilientProblem-Solving
Tools & Technologies
ServiceNowCMCS SystemWeb ServicesJBOSSChange-Control Procedures
Certifications & Qualifications
ITIL Foundation
Industry Keywords
Incident Management SystemsChange and Release ManagementTRBCABOperational Core Systems
Tech Stack
Tools & technologiesOraclePostgresServiceNowSQL
About the role
Key responsibilities & impact- Provide first- and second-level technical application support to stakeholders
- Work with customers to ensure services meet their needs and expectations
- Record and control incidents and problems in ServiceNow
- Perform root-cause analysis on high-priority incidents and conduct post-incident reviews
- Create and update change-management documents, including RFCs and risk and impact documentation
- Keep stakeholders updated on incident and service-request progress through meetings and customer reports
- Provide data extracts and complete reporting requirements
- Perform database changes and maintenance to improve services
- Monitor and conduct daily software and hardware checks on the CMCS system
- Diagnose and resolve problems locally where possible
- Assist with system upgrades and deployment
- Perform preventative maintenance on the CMCS system
- Write and execute Oracle database scripts using SQL and VB
- Monitor Oracle tablespace and add storage when necessary
- Perform software updates, routine backups, and data archiving
- Work with the client’s technical team to resolve wider system faults and support system users
- Assist with requirements gathering for new work
- Manage and monitor system security
- Record system modifications according to change-control procedures
- Attend site and customer acceptance tests as required
- Assist with operational acceptance of changes
- Develop and maintain quality procedures and system documentation
- Attend TRB/CAB meetings as necessary
- Maintain a dashboard showing system availability and performance
- Comply with Cubic’s quality, occupational health and safety, environmental, security, and human resources policies
- Perform other duties as requested
Requirements
What you’ll need- Degree or tertiary qualification in a related IT discipline or equivalent experience
- ITIL Foundation
- Minimum 5 years of commercial experience in a similar support or development role
- Excellent analytical, logical, and problem-solving skills
- Experience supporting live operational core systems
- Familiarity with development or programming terms and processes
- Knowledge of Alpha / OpenVMS systems
- Exposure to databases, preferably Oracle, SQL, and Postgres
- Experience creating procedures using Visual Basic
- Familiarity with Incident and Problem Management and Change and Release Management within an ITIL framework
- Experience of TRB and CAB
- Demonstrable experience creating ‘Run Sheets’ for application releases
- Experience configuring, deploying, and user-testing new developments in a Test environment
- Familiarity with Web Services and JBOSS
- Experience with Incident Management Systems, particularly ServiceNow
- Experience providing out-of-hours support
- Self-motivated and focused, with excellent interpersonal and presentation skills
- Able to work autonomously
- Effective verbal and written communication on technical and management topics
- Resilient and able to manage multiple initiatives simultaneously and work effectively under pressure
- Enthusiastic, flexible, and able to find solutions to problems
Benefits
Comp & perks- Inclusive workplace welcoming applications from people of all backgrounds
- Non-discrimination based on any protected characteristic under applicable law