IT HelpDesk Tier 2

CubX

. Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices .

Posted 10/2/2026full-timePhoenix • Arizona • United StatesJuniorMid-Level💰 $55,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced administration of Microsoft 365 environments, including Exchange Online, SharePoint, and Teams, while providing Level 2/3 helpdesk support for various operating systems and devices. Proficient in networking troubleshooting, endpoint management, and client training on IT best practices.

Highest-signal resume keywords

Microsoft 365 AdministrationNetworking TroubleshootingEndpoint Management with Microsoft IntuneEmail Security ConfigurationClient Training on IT Best Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Level 2/3 Helpdesk SupportWindows and macOS ConfigurationDNS, DHCP, VLANs, VPNs ConfigurationPatch ManagementPowerShell ScriptingAzure AdministrationEmail Authentication (SPF, DKIM, DMARC)Hardware and Software SupportITSM Tools ExperienceClient Communication

Soft Skills

Customer-Facing CommunicationProblem-SolvingProactive Issue RemediationTeam CollaborationClient Satisfaction Focus

Tools & Technologies

Microsoft 365Microsoft IntuneWindows AutopilotSonicWallMerakiUniFiCiscoAzure ADITSM SystemsVirtual Machines

Certifications & Qualifications

CompTIA A+Network+Security+CCNAMicrosoft Certifications

Industry Keywords

Managed Service Provider (MSP)IT SupportCloud DeploymentsNetwork SetupsClient Site Visits

Tech Stack

Tools & technologies

AndroidAzureCloudDNSiOSITSMMacOS

About the role

Key responsibilities & impact

Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices
Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance features
Configure and troubleshoot networking components such as DNS, DHCP, VLANs, VPNs, and firewall rules across SonicWall, Meraki, and UniFi platforms
Manage endpoints using Microsoft Intune and Windows Autopilot
Assist with Azure administration, including Azure AD, virtual machines, networking, and resource management
Configure email security protocols including SPF, DKIM, and DMARC
Troubleshoot and support hardware and software issues for PCs, laptops, printers, and peripherals, including patch management and driver updates
Maintain tickets, documentation, and client communications using ITSM tools
Participate in IT projects such as installations, network setups, migrations, and cloud deployments
Provide occasional after-hours/on-call support as needed
Deliver client training on IT best practices and security awareness
Proactively identify and remediate technical issues to enhance client satisfaction

Requirements

What you’ll need

At least 2 years of experience in an MSP or Level 2 helpdesk environment
Advanced administration experience with Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance
Hands-on networking troubleshooting and configuration experience with DNS, DHCP, VLANs, VPNs, firewall rules, and network hardware (Cisco, SonicWall, Ubiquiti UniFi, Meraki, Palo Alto)
Experience configuring and troubleshooting Windows and macOS endpoints
Experience configuring email authentication and security records (SPF, DKIM, DMARC)
Hands-on hardware and software support experience (PCs, laptops, printers, peripherals, software installs, patch management, and driver updates)
Experience using at least one ticketing or ITSM system
Experience in a customer-facing IT support role communicating directly with business clients
Authorized to work in the United States
Available for after-hours/on-call support
Bachelor’s degree in Computer Science or a closely related field is preferred
Experience participating in IT projects, including hardware installations, network setups, software migrations, and cloud service deployments is preferred
Experience supporting iOS and Android devices is preferred
Experience using Microsoft Intune and Windows Autopilot for endpoint management and device provisioning is preferred
Basic Azure administration knowledge, including Azure AD, virtual machines, networking, and resource management is preferred
PowerShell scripting and automation experience is preferred
Experience providing end-user or client training on IT tools or security best practices is preferred
Relevant certification such as CompTIA A+, Network+, Security+, CCNA, or Microsoft certifications is preferred
Experience with Microsoft Entra ID advanced features, including Conditional Access policies, is preferred
Willingness and ability to travel approximately 15% for client site visits or projects is preferred

Benefits

Comp & perks

Competitive salary of $55,000–$75,000 USD
Paid time off and company holidays
Health, dental, and vision insurance options
401(k) retirement plan with company match
Modern, collaborative office environment
Ongoing training and professional development
Opportunity to work with cutting-edge technology
Team events and employee appreciation initiatives
Strong company culture focused on innovation and teamwork
Onsite gym for physical wellness