CubX

IT Support

• Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices
• Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance features
• Configure and troubleshoot networking components such as DNS, DHCP, VLANs, VPNs, and firewall rules across SonicWall, Meraki, and UniFi platforms
• Manage endpoints using Microsoft Intune and Windows Autopilot
• Assist with Azure administration, including Azure AD, virtual machines, networking, and resource management
• Configure email security protocols including SPF, DKIM, and DMARC
• Troubleshoot and support hardware and software issues for PCs, laptops, printers, and peripherals, including patch management and driver updates
• Maintain tickets, documentation, and client communications using ITSM tools
• Participate in IT projects such as installations, network setups, migrations, and cloud deployments
• Provide occasional after-hours/on-call support as needed
• Deliver client training on IT best practices and security awareness
• Proactively identify and remediate technical issues to enhance client satisfaction

IT HelpDesk Tier 2