IT HelpDesk Tier 2

CubX

. Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices .

Posted 11/7/2026full-timePhoenix • Arizona • United StatesJuniorMid-Level💰 $55,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Level 2/3 helpdesk support across multiple operating systems and devices, with a strong focus on Microsoft 365 administration and networking troubleshooting. Capable of managing endpoints and delivering client training on IT best practices and security awareness.

Highest-signal resume keywords

Microsoft 365 AdministrationNetworking TroubleshootingEndpoint ManagementEmail Security ConfigurationCustomer-Facing IT Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Level 2/3 Helpdesk SupportWindows Endpoint ConfigurationMacOS Endpoint ConfigurationDNS TroubleshootingDHCP ConfigurationVLAN ConfigurationVPN ConfigurationFirewall Rules ManagementEmail Authentication (SPF, DKIM, DMARC)PowerShell Scripting

Soft Skills

Client CommunicationTechnical Issue RemediationTraining Delivery

Tools & Technologies

Microsoft IntuneWindows AutopilotITSM ToolsAzure ADSonicWallMerakiUbiquiti UniFiCiscoPalo Alto

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Security+CCNAMicrosoft MS-100Microsoft MS-101Microsoft MS-102

Industry Keywords

Managed Service Provider (MSP)Cloud DeploymentsIT ProjectsClient Site VisitsSecurity Awareness

Tech Stack

Tools & technologies

AndroidAzureCloudDNSiOSITSMMacOS

About the role

Key responsibilities & impact

Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices
Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance features
Configure and troubleshoot networking components such as DNS, DHCP, VLANs, VPNs, and firewall rules across SonicWall, Meraki, and UniFi platforms
Manage endpoints using Microsoft Intune and Windows Autopilot
Assist with Azure administration, including Azure AD, virtual machines, networking, and resource management
Configure email security protocols including SPF, DKIM, and DMARC
Troubleshoot and support PCs, laptops, printers, peripherals, software, patches, and drivers
Maintain tickets, documentation, and client communications using ITSM tools
Participate in installations, network setups, migrations, and cloud deployments
Provide occasional after-hours/on-call support
Deliver client training on IT best practices and security awareness
Proactively identify and remediate technical issues to enhance client satisfaction

Requirements

What you’ll need

At least 2 years of experience in an MSP or Level 2 helpdesk environment
Advanced administration experience with Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance
Hands-on networking troubleshooting and configuration experience with DNS, DHCP, VLANs, VPNs, firewall rules, and network hardware including Cisco, SonicWall, Ubiquiti UniFi, Meraki, and Palo Alto
Experience configuring and troubleshooting Windows and macOS endpoints
Experience configuring email authentication and security records including SPF, DKIM, and DMARC
Hands-on hardware and software support experience with PCs, laptops, printers, peripherals, software installs, patch management, and driver updates
Experience using at least one ticketing or ITSM system
Experience in a customer-facing IT support role communicating directly with business clients
Authorized to work in the United States
Available for after-hours/on-call support
Bachelor’s degree in Computer Science or a closely related field (preferred)
Experience participating in IT projects including hardware installations, network setups, software migrations, and cloud service deployments (preferred)
Experience supporting iOS and Android devices (preferred)
Experience using Microsoft Intune and Windows Autopilot for endpoint management and device provisioning (preferred)
Basic Azure administration knowledge, including Azure AD, virtual machines, networking, and resource management (preferred)
PowerShell scripting and automation experience (basic to intermediate) (preferred)
Experience providing end-user or client training on IT tools or security best practices (preferred)
Holds at least one relevant certification such as CompTIA A+, Network+, Security+, CCNA, or Microsoft certifications such as MS-100/MS-101/MS-102 (preferred)
Experience with Microsoft Entra ID advanced features, including Conditional Access policies (preferred)
Willing and able to travel approximately 15% for client site visits or projects (preferred)

Benefits

Comp & perks

Competitive salary of $55,000–$75,000 USD
Paid time off and company holidays
Health, dental, and vision insurance options
401(k) retirement plan with company match
Modern, collaborative office environment
Ongoing training and professional development
Opportunity to work with cutting-edge technology
Team events and employee appreciation initiatives
Strong company culture focused on innovation and teamwork
Onsite gym for physical wellness
Supportive work environment
Access to training and certification programs in Microsoft 365, Azure, and networking