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Cultura Technologies

Customer Success Manager

Cultura Technologies

. Own strategic client accounts, foster key stakeholder relationships, drive customer retention, and ensure long-term renewal success.

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Own strategic client accounts, foster key stakeholder relationships, drive customer retention, and ensure long-term renewal success.
  • Lead executive business reviews focused on business outcomes, ROI, and value realization.
  • Develop deep knowledge of client business objectives and challenges to proactively uncover needs, drive adoption of Tibersoft solutions, and maximize long-term customer value.
  • Identify expansion opportunities and partner with Sales and Product teams to maximize customer outcomes and business growth.
  • Build fluency with approved AI and automation tools to improve efficiency, standardize processes, and drive continuous improvement.
  • Manage contracts, statements of work, and customer projects from initiation through completion, translating business requirements into technical solutions.
  • Mitigate risks, remove obstacles, and maintain momentum on complex work.
  • Deliver a high-touch client experience as a trusted advisor, drive user adoption, conduct training, and partner with Support and Operations teams to facilitate issue resolution.

Requirements

What you’ll need
  • Bachelor's degree and 5+ years in SaaS, client success, consulting, analytics, trade promotion, or a related field.
  • Strong analytical, critical-thinking, and project-management skills.
  • Proven ability to manage strategic relationships and turn business needs into real solutions.
  • Naturally curious and proactive, with sound judgment and the confidence to operate independently.
  • Excellent communication skills across technical and executive audiences.
  • Learning agility and willingness to adopt AI, automation, and new ways of working.
  • CPG Foodservice or Food Away From Home manufacturer experience required.
  • Trade promotion experience preferred.
  • ERP/TPM or BI experience preferred.