Cultura Technologies

Customer Success Manager

• Own strategic client accounts, foster key stakeholder relationships, drive customer retention, and ensure long-term renewal success.
• Lead executive business reviews focused on business outcomes, ROI, and value realization.
• Develop deep knowledge of client business objectives and challenges to proactively uncover needs, drive adoption of Tibersoft solutions, and maximize long-term customer value.
• Identify expansion opportunities and partner with Sales and Product teams to maximize customer outcomes and business growth.
• Build fluency with approved AI and automation tools to improve efficiency, standardize processes, and drive continuous improvement.
• Manage contracts, statements of work, and customer projects from initiation through completion, translating business requirements into technical solutions.
• Mitigate risks, remove obstacles, and maintain momentum on complex work.
• Deliver a high-touch client experience as a trusted advisor, drive user adoption, conduct training, and partner with Support and Operations teams to facilitate issue resolution.

Data Analyst

• Support Lead Analysts on active client engagements through data mapping, system configuration, documentation, and testing within clients' ERP environments.
• Take ownership of well-defined, lower-complexity workstreams with Lead Analyst review.
• Learn BIG's core ERP platforms and delivery methodology through paired work with a Lead Analyst mentor.
• Maintain clear, accurate client-facing documentation and internal delivery records.
• Participate in team check-ins and knowledge-sharing.
• Evaluate organizational methods and provide specification documents for multiple data sources.
• Provide quality assurance of imported data.
• Gather requirements, provide status updates, and build relationships with management and users.
• Analyze data to answer stakeholder questions, identify trends, and recommend opportunities to improve business performance, efficiency, or data quality.
• Create and maintain rich interactive visualizations using data from multiple reporting components and sources.
• Assist with data acquisition and integration processes using BIG’s technology stack, standards, and design patterns.
• Support cross-divisional collaboration.
• Perform other duties as assigned.