Engine Field Service Technician, Level I

Cummins Inc.

. Perform preventative maintenance and basic repairs on engines and related components at customer sites .

Posted 9/15/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong mechanical fundamentals and hands-on troubleshooting capabilities, with proficiency in using electronic service tools and diagnostic equipment. Capable of performing preventative maintenance and repairs on engines while adhering to HSE policies and procedures.

Highest-signal resume keywords

Mechanical FundamentalsHands-On TroubleshootingElectronic Service ToolsPreventative MaintenanceHSE Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Engine RepairTechnical DiagnosisBasic Electrical KnowledgeDisassembly and AssemblyInspection and ReplacementDocumentation of Service ActivitiesFault Code MonitoringCustomer AssistanceService Outcome ValidationWorkshop Experience

Soft Skills

Independent WorkFlexibilityCommunication

Tools & Technologies

Diagnostic EquipmentService ToolsCummins SystemsSalesforce

Certifications & Qualifications

Vocational DiplomaITI QualificationLocally Valid Driving Licence

Industry Keywords

HSE PoliciesPPE RequirementsAutomobileDieselElectrical

About the role

Key responsibilities & impact

Perform preventative maintenance and basic repairs on engines and related components at customer sites
Diagnose and troubleshoot technical issues using service tools, equipment, software, and guided workflows
Repair, disassemble, inspect, replace, and assemble engine or power-generation components
Validate completed repairs and confirm products operate as expected
Escalate complex or unresolved technical issues
Document troubleshooting, repairs, technical findings, service outcomes, worksheets, timesheets, and warranty claims
Monitor live fault codes and resolve select issues by phone or escalate them to dealerships
Create cases, assign tasks, track critical fault codes, and issue daily reports and analysis
Answer inbound customer calls and provide assistance through toll-free phone, email, chat, and PCC
Update customer cases and closure information in Cummins systems and Salesforce
Provide information on dealerships, parts depots, service networks, parts, spares, training, and technical literature
Follow up with field offices and process owners to resolve customer issues
Maintain service vehicles, tools, and equipment
Follow HSE policies and use required PPE
Support dealership and field service teams 24x7 as required

Requirements

What you’ll need

Vocational Diploma / ITI or equivalent qualification from a relevant technical institution
Technical qualification in Mechanical, Automobile, Diesel, Electrical, or a related field
Locally valid driving licence/permit is required
Basic hands-on knowledge of engines and related products
Minimal workshop-related experience is required
Strong mechanical fundamentals and basic electrical knowledge
Hands-on troubleshooting and repair capability
Ability to work independently at customer locations
Ability to accurately document service activities and technical findings
Flexible to work rotational shifts in 24x7 operations, including night, morning, and afternoon shifts
Open to working on weekends and public holidays
Ability to use electronic service tools and diagnostic equipment
Ability to follow HSE policies, procedures, legislation, and PPE requirements

Benefits

Comp & perks

5-day work week with weekly offs as per roster
Required technical and business training
Relocation eligible
Equal employment opportunity