RLS Advocate

Cummins Inc.

. Create, update, and close service requests in the OneC RLS system .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $48,800 - $73,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills to effectively liaise between stakeholders and repair locations while ensuring adherence to Cummins processes. Proficient in documenting repair event details and sourcing necessary parts and tools to enhance repair-process efficiency.

Highest-signal resume keywords

Repair Event DocumentationCross-Functional CommunicationParts SourcingStakeholder EngagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Request ManagementRepair Process AdherenceTechnical CommunicationEvent Detail GatheringQuality Assurance

Soft Skills

Professionalism Under StressEffective Communication

Tools & Technologies

OneC RLS System

Certifications & Qualifications

High School DiplomaE-Verify Work Authorization

Industry Keywords

Infant CareRepair LocationsChannel-ReadinessRepair Process Efficiency

About the role

Key responsibilities & impact

Create, update, and close service requests in the OneC RLS system
Communicate between Infant Care/Engineering groups and repair locations where units are being repaired
Ensure proper Cummins processes are followed during repair events
Assist in sourcing orders for parts, tools, and other items
Contact certified repair locations via phone, chat, email, or other necessary means
Gather repair event details and document them in the appropriate system
Participate in required meetings and communicate cross-functionally
Maintain involvement in ongoing repairs and events while support is needed
Remove delays in repair events and improve repair-process efficiency
Partner with the Infant Care Team and service locations to handle repairs
Assist in identifying and resolving channel-readiness concerns
Identify quality, service, and other issues and communicate them for potential resolution
Drive quality in repair and support processes
Support products within the RLS Infant Care scope and perform related duties as needs arise

Requirements

What you’ll need

Must be able to communicate appropriately with different stakeholders about repair event details, often including technical information
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations
Must have work authorization validated through E-Verify
Must be able to contact certified repair locations via phone, chat, email, or other necessary means
Must be able to gather repair event details and document them in the appropriate system
Must be able to participate in required meetings and communicate cross-functionally
Must be able to handle potentially stressful situations professionally
Must be able to locate and source necessary parts, tools, and other items

Benefits

Comp & perks

401(k) Retirement Savings Plan
Cash Balance Pension Plan
Medical insurance
Dental insurance
Life insurance
Health Savings Account
Domestic Partners Coverage
Full complement of personal and professional benefits
E-Verify work authorization validation
No Department of Transportation (DOT) related pre-screenings required