Senior Field Service Engineering Specialist

Cummins Inc.

. Lead investigation and diagnosis of product and system issues, identify root causes, and recommend corrective actions .

Posted 10/20/2026full-timeRemote • United StatesSenior💰 $88,000 - $132,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical investigation and diagnosis, utilizing structured problem-solving methods to deliver sustainable solutions. Proficient in technical communication and collaboration across teams to enhance product performance and customer satisfaction.

Highest-signal resume keywords

Technical InvestigationFailure Analysis ProcessesStructured Problem-SolvingTechnical CommunicationCustomer Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisPIRCCRHTDTSRData ManagementSeven-Step ApproachTechnical DocumentationProduct Fix ImplementationField Issue Investigation

Soft Skills

CoachingMentoringCollaborationClear CommunicationCustomer Guidance

Certifications & Qualifications

Safety-Related TrainingLicensing for Compliance

Industry Keywords

EngineeringField ServiceTechnical PoliciesExport ControlsSanctions Regulations15L ProductsCSSNA GuidelinesCARE Guidelines

About the role

Key responsibilities & impact

Lead investigation and diagnosis of product and system issues, identify root causes, and recommend corrective actions
Support and execute failure analysis processes including PIR, CCR, HTD, and TSR
Document diagnostic findings and repair actions in designated systems and databases
Share technical knowledge and lessons learned through KMS, QSOL, training sessions, and cross-team collaboration
Serve as onsite technical expert and provide input into technical policies, decisions, and field strategies
Investigate complex and emerging field issues and deliver sustainable technical solutions
Collaborate with TTM, Engineering, and other internal teams during escalations to drive product improvements
Coach and mentor field service teams
Support field campaigns and VPI programs
Implement approved product fixes using structured problem-solving methods such as the Seven-Step Approach
Gather and translate technical information between engineering teams and service channels
Use data, testing, and field evidence to validate durable solutions and prevent repeat failures
Explain complex engineering concepts, documentation, and solutions to customers
Provide customer training and guidance on product use and integration
Gather information using data management tools and escalate issues when appropriate

Requirements

What you’ll need

College, university, or equivalent degree in Engineering or a related field is highly preferred; relevant experience equivalent required
Relevant intermediate-level work experience required
Prior experience in a technical role preferred
May require licensing for compliance with export controls or sanctions regulations
Ability to reside within 1-1/2 hours of Baton Rouge, LA, or the surrounding area
Experience supporting 15L and below products
Ability to work remotely with little supervision and manage one’s own schedule
Ability to support customers across North America remotely or onsite
Ability to support markets outside the standard scope at times
Required safety-related training based on CSSNA and CARE guidelines
Clear and concise technical communication and documentation using Write Smart guidelines
Multilingual capability desired but not required

Benefits

Comp & perks

Remote work with little supervision
Ability to manage one’s own schedule
Training and development opportunities
Support for special project work
Multilingual capability is an asset
No relocation required/relocation not eligible