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Clinical Team Leader
CuraLinc Healthcare. Provide support to Clinical Management in day-to-day operations of EAP Call Center, including queue management, productivity, quality of service delivery, documentation and staff scheduling .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical management and support within EAP/MHSA services, emphasizing effective communication, training, and compliance with HIPAA guidelines. Proven ability to lead teams, manage service delivery, and resolve complex clinical issues.
Highest-signal resume keywords
Master's Or Doctorate Degree In A Mental Health DisciplineIndependent Clinical State License To PracticeMinimum Five Years Of Post-Graduate Clinical ExperienceSupervisory/Management Experience Including TrainingExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical ManagementQuality AssuranceCall MonitoringDocumentation ReviewCase AuditsAssessment ServicesConsultation ServicesReferral ServicesResource AllocationPerformance Improvement
Soft Skills
Excellent CommunicationTime ManagementMulti-TaskingCritical AssessmentProblem Solving
Tools & Technologies
Microsoft Office SuiteContact Management Systems
Certifications & Qualifications
Independent Clinical State License (LCPC, LCSW, LMFT)
Industry Keywords
EAP ServicesMHSA ServicesCare AdvocatePlan SponsorsHIPAA Compliance
About the role
Key responsibilities & impact- Provide support to Clinical Management in day-to-day operations of EAP Call Center, including queue management, productivity, quality of service delivery, documentation and staff scheduling
- Provide guidance, support, consultation and coaching to Care Advocates
- Collaborate with Clinical Management and Client Services Team in responding to complicated service inquiries
- Assist with quality assurance, including call monitoring, documentation review and case audits
- Communicate with Plan Sponsors regarding delivery of EAP/MHSA services
- Assist with training and development of new Care Advocates and deliver continuous trainings on implementations of new services, products and accounts
- Provide support with service delivery, including assessment, consultation and referral services to employees/members of EAP/MHSA clients through telephone and other access points
- Perform timely follow-up with members/Plan Sponsors and providers to coordinate resource allocation and determine the impact of EAP services
- Maintain accurate and complete records in compliance with HIPAA and ethical guidelines
Requirements
What you’ll need- Master's or Doctorate Degree in a Mental Health Discipline (e.g. - Social Work, Counseling, Marriage and Family Therapy)
- Minimum Five (5) Years of Post-Graduate Clinical Experience
- Independent Clinical State License to Practice (e.g. - LCPC, LCSW, LMFT, etc.)
- Previous Supervisory/Management Experience including Training, Goal Setting and Performance Improvement or Extensive Experience of Minimum One (1) Year Care Advocate Experience
- Excellent Communication, Time Management and Multi-Tasking Skills
- Ability to Critically Assess and Resolve Complex Clinical and Service Issues
- Fundamental Understanding of the Microsoft Office Suite and Contact Management Systems
Benefits
Comp & perks- 100% company-paid single tier medical coverage insurance
- PTO
- 401(k) with match
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance