CuraLinc Healthcare

Account Manager

• Directly manage business relationships with key employee assistance program (EAP) partners
• Develop and implement strategies related to retention and growth
• Oversee and nurture business relationships with a defined book of partners, ensuring needs are met and expectations exceeded
• Provide strategic and consultative recommendations to help partner clients maximize the value of EAP and/or wellness programs
• Develop and implement client-specific engagement strategies for EAP and/or wellness programs
• Evaluate and refine internal and external program performance to ensure optimal outcomes and partner satisfaction
• Maintain comprehensive knowledge of CuraLinc's product suite within the partner ecosystem
• Establish and maintain relationships at all levels within partner organizations
• Represent CuraLinc Healthcare in partner and partner-client presentations
• Mentor and develop associates working on client accounts

Senior Director, Strategic Partnerships

Director

• Manage business relationships with a defined book of large-market employer clients
• Develop and implement strategies related to client retention and growth
• Provide consultative recommendations to help clients maximize the value of EAP and/or wellness programs
• Work with client plan sponsors to develop client-specific engagement strategies for EAP and/or wellness programs
• Evaluate and refine all aspects of program performance, both internally and externally
• Develop and maintain an understanding of CuraLinc's product suite within the healthcare benefits landscape
• Represent CuraLinc Healthcare in presentations to current and prospective clients

Director of Client Relationships

Content Manager

• Own the operational model for translation and localization, including external partner management
• Define how localization requests are submitted, prioritized and tracked
• Manage translation and localization vendors, including quality calibration and turnaround expectations
• Establish SLAs and performance standards with external partners
• Ensure translated content maintains clinical accuracy, voice consistency, cultural appropriateness and clinical alignment
• Coordinate internal clinical or compliance review when needed
• Own how content is adapted for industries and portfolio segments across engagement and product content
• Define segment adaptation versus true custom work
• Build reusable industry-ready bundles and persona-aligned messaging frameworks
• Map persona archetypes to industries and segment priorities
• Translate persona needs into actionable guidance for creators
• Review segment drafts for persona fidelity and strategic alignment
• Govern localized and segmented assets through source-of-truth versions, derivatives, naming conventions and version control
• Maintain visibility into assets by language, industry and persona pattern
• Surface timeline risks and align vendor capacity with campaign and product release calendars
• Collaborate with engagement strategy, product content, creators, operations, clinical reviewers and external localization vendors

Content Manager – Global and Segments

Social Worker

• Provide guidance, support, consultation and referrals to covered employees and dependents
• Conduct comprehensive clinical assessments, including identification of presenting issues, work-life challenges, and screening for risk and safety concerns
• Develop individualized care plans addressing each participant's unique clinical and sub-clinical needs
• Facilitate referrals and assist participants with securing appointments for short-term EAP counseling
• Provide mental health advocacy and navigation for participants needing higher levels of care
• Assist with referrals to other employer-sponsored health management resources when appropriate
• Conduct active case management, including treatment plan reviews
• Perform timely follow-up to ensure connection to care, program satisfaction, and determine EAP service outcomes and impact
• Maintain accurate and complete records in compliance with HIPAA, ethical, and departmental guidelines
• Provide in-the-moment telephonic and digital support and personalized guidance to program participants

EAP Care Advocate – Licensed Counselor/Social Worker

Health Coach

• Provide short-term coaching to a caseload of program participants through weekly virtual video coaching sessions and/or text
• Provide recovery coaching to participants in the substance abuse disorder program, including identifying the level of treatment required, conducting up to three weekly coaching sessions, and supporting relapse prevention
• Facilitate weekly recovery groups
• Provide follow-ups for the LSUD program for up to two years
• Develop individualized coaching plans addressing participants’ unique sub-clinical needs, including meditation, mindfulness, sleep fitness, and relapse prevention
• Provide mental health advocacy and navigation for participants needing higher levels of care, including counseling or therapy
• Assist with referrals to other employer-sponsored health management resources when appropriate
• Participate in active case management
• Perform timely follow-up to ensure connection to care, program satisfaction, and determine service outcomes and impact
• Maintain accurate and complete records in compliance with state, HIPAA, ethical, and departmental guidelines
• Work full-time, 40 hours per week

Mental Health Coach – Emotional Fitness, Recovery Support

• Provide Guidance, Support, Consultation and Referrals to Covered Employees and Dependents
• Conduct a Comprehensive Clinical Assessment, Including Identification of Presenting Issues(s), Work-Life Challenges and Screening for Risk and Safety Concerns
• Develop an Individualized Care Plan to Address the Unique Clinical and Sub-Clinical Needs for Each Participant
• Facilitate Referrals and Assist Participants with Securing Appointments for Short-Term EAP Counseling
• Provide Mental Health Advocacy and Navigation to Participants in Need of Higher Levels of Care
• Assist with Referrals to Other Employer-Sponsored Health Management Resources, When Appropriate
• Conduct Active Case Management Including Treatment Plan Reviews
• Perform Timely Follow-Up with Participants to Ensure Connection to Care, Program Satisfaction and Determine the Outcome and Impact of EAP Services
• Maintain Accurate and Complete Records in Compliance with HIPAA, Ethical and Departmental Guidelines

• Serve as the primary relationship owner for an assigned group of partners and accounts, targeting ≥97% retention and >1% year-over-year upsell growth
• Work with clients to identify health and wellness program needs and consult on best practices for solutions and setup
• Champion assigned accounts internally to deliver the client vision and keep deliverables on track throughout the program year
• Manage program performance, including benchmark goals, project plans, problem resolution, and comprehensive communication strategies
• Coordinate Marquee’s Wellness Program with clients’ other benefit plan components, including Employee Assistance Programs, Disease Management, and Onsite Clinics
• Develop and maintain knowledge of Marquee’s product suite within the healthcare benefits landscape
• Maintain product expertise across system functionality and provide training for all user types
• Represent Marquee Health in client presentations, onsite meetings, and/or health fairs

Wellness Account Manager, Partnerships

• Provide day-to-day account support for a dedicated group of clients, including VIP and enterprise accounts
• Participate in virtual meetings
• Develop communication plans throughout the program year
• Manage project plans for program development and execution
• Deliver ad-hoc reporting as needed
• Lead as internal project coordinator by maintaining documentation and tracking tasks using the CRM system
• Gain in-depth understanding of client wellness programs to deliver expert-level support to clients and their members
• Collaborate with Help Desk and IT teams to fulfill project-based data and reporting needs
• Manage vendor relationships to ensure timely and high-quality service delivery
• Support onsite events, including biometric screenings and health fairs, as requested

Wellness Account Coordinator, Partnerships

• Provide guidance, support, consultation and referrals to covered employees and dependents
• Conduct comprehensive clinical assessments, including identification of presenting issues, work-life challenges, and screening for risk and safety concerns
• Develop individualized care plans addressing each participant's unique clinical and sub-clinical needs
• Facilitate referrals and assist participants with securing appointments for short-term EAP counseling
• Provide mental health advocacy and navigation for participants needing higher levels of care
• Assist with referrals to other employer-sponsored health management resources when appropriate
• Conduct active case management, including treatment plan reviews
• Perform timely follow-up to ensure connection to care, program satisfaction, and determine the outcome and impact of EAP services
• Maintain accurate and complete records in compliance with HIPAA, ethical and departmental guidelines
• Provide in-the-moment telephonic and digital support and personalized guidance to program participants

• Provide Guidance, Support, Consultation and Referrals to Covered Employees and Dependents
• Conduct a Comprehensive Clinical Assessment, Including Identification of Presenting Issues(s), Work-Life Challenges and Screening for Risk and Safety Concerns
• Develop an Individualized Care Plan to Address the Unique Clinical and Sub-Clinical Needs for Each Participant
• Facilitate Referrals and Assist Participants with Securing Appointments for Short-Term EAP Counseling
• Provide Mental Health Advocacy and Navigation to Participants in Need of Higher Levels of Care
• Assist with Referrals to Other Employer-Sponsored Health Management Resources, When Appropriate
• Conduct Active Case Management Including Treatment Plan Reviews
• Perform Timely Follow-Up with Participants to Ensure Connection to Care, Program Satisfaction and Determine the Outcome and Impact of EAP Services
• Maintain Accurate and Complete Records in Compliance with HIPAA, Ethical and Departmental Guidelines
• Provide in-the-moment telephonic and digital support, personalized guidance, and advocacy to program participants throughout their mental health care journey

EAP Care Advocate, Licensed Counselor/Social Worker

• Provide guidance, support, consultation and referrals to covered employees and dependents
• Conduct comprehensive clinical assessments, including identification of presenting issues, work-life challenges, and screening for risk and safety concerns
• Develop individualized care plans addressing each participant's clinical and sub-clinical needs
• Facilitate referrals and assist participants with securing appointments for short-term EAP counseling
• Provide mental health advocacy and navigation for participants needing higher levels of care
• Assist with referrals to other employer-sponsored health management resources when appropriate
• Conduct active case management, including treatment plan reviews
• Perform timely follow-up to ensure connection to care, program satisfaction, and determine the outcome and impact of EAP services
• Maintain accurate and complete records in compliance with HIPAA, ethical and departmental guidelines
• Provide in-the-moment telephonic and digital support and personalized guidance to program participants throughout their mental health care journey