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EAP Care Advocate – Licensed Counselor/Social Worker
CuraLinc Healthcare. Provide guidance, support, consultation and referrals to covered employees and dependents .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting clinical assessments, developing individualized care plans, and providing mental health advocacy. Proficient in case management and maintaining compliance with HIPAA and ethical guidelines while delivering remote support.
Highest-signal resume keywords
Master's Degree In A Mental Health DisciplineClinical LicensureEAP ExperienceCase Management ExperienceStrong Reasoning Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical AssessmentIndividualized Care PlansCase ManagementTreatment Plan ReviewsData CollectionProblem DefinitionRisk Screening
Soft Skills
Mental Health AdvocacyCommunicationEmpathyAdaptability
Tools & Technologies
Microsoft Office SuiteContact Management SystemsWeb-Based SoftwareSoft Phone
Industry Keywords
HIPAA ComplianceEAP CounselingTelephonic SupportDigital SupportRemote Work
About the role
Key responsibilities & impact- Provide guidance, support, consultation and referrals to covered employees and dependents
- Conduct comprehensive clinical assessments, including identification of presenting issues, work-life challenges, and screening for risk and safety concerns
- Develop individualized care plans addressing each participant's unique clinical and sub-clinical needs
- Facilitate referrals and assist participants with securing appointments for short-term EAP counseling
- Provide mental health advocacy and navigation for participants needing higher levels of care
- Assist with referrals to other employer-sponsored health management resources when appropriate
- Conduct active case management, including treatment plan reviews
- Perform timely follow-up to ensure connection to care, program satisfaction, and determine EAP service outcomes and impact
- Maintain accurate and complete records in compliance with HIPAA, ethical, and departmental guidelines
- Provide in-the-moment telephonic and digital support and personalized guidance to program participants
Requirements
What you’ll need- Master's Degree in a Mental Health Discipline (e.g. - Social Work, Counseling, Marriage and Family Therapy)
- Relevant Post-Graduate Clinical Experience
- Clinical Licensure
- Familiarity and Comfort with Technology to Train and Work Remotely (e.g. - Microsoft Office Suite, Contact Management Systems, Web-Based Software, Soft Phone)
- Strong Reasoning Ability – Capacity to Collect Data, Establish Facts, Define Problems and Draw Valid Conclusions
- Ability to Thrive in a Fast-Paced, Fully Remote Work Environment
- Prior EAP and/or Case Management Experience a Plus
- Must be located in the continental United States or Hawaii
Benefits
Comp & perks- 100% company-paid single tier medical coverage insurance
- PTO
- 401(k) with match
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Robust benefits package
- Full-time salaried role
- Fully remote work arrangement