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EAP Care Advocate – Licensed Counselor/Social Worker
CuraLinc Healthcare. Provide guidance, support, consultation, and referrals to covered employees and dependents .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting clinical assessments and developing individualized care plans while providing mental health advocacy and navigation. Proficient in case management and maintaining compliance with HIPAA and ethical guidelines.
Highest-signal resume keywords
Master's Degree In A Mental Health DisciplineProvisional Or Independent Clinical LicensureEAP And/or Case Management ExperienceClinical AssessmentsCase Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical AssessmentsIndividualized Care PlansCase ManagementTreatment Plan ReviewsMental Health Advocacy
Soft Skills
EmpathyEmotional RegulationSelf-CareReasoning Ability
Tools & Technologies
Microsoft Office SuiteContact Management SystemsWeb-Based SoftwareSoft Phone
Certifications & Qualifications
Provisional Clinical LicensureIndependent Clinical Licensure
Industry Keywords
EAPMental HealthHIPAA ComplianceTelephonic SupportDigital Support
About the role
Key responsibilities & impact- Provide guidance, support, consultation, and referrals to covered employees and dependents
- Conduct comprehensive clinical assessments, including identification of presenting issues, work-life challenges, and screening for risk and safety concerns
- Develop individualized care plans addressing participants' clinical and sub-clinical needs
- Facilitate referrals and assist participants with securing appointments for short-term EAP counseling
- Provide mental health advocacy and navigation for participants needing higher levels of care
- Assist with referrals to other employer-sponsored health management resources when appropriate
- Conduct active case management, including treatment plan reviews
- Perform timely follow-up to ensure connection to care, program satisfaction, and determine EAP service outcomes and impact
- Maintain accurate and complete records in compliance with HIPAA, ethical, and departmental guidelines
- Provide in-the-moment telephonic and digital support, personalized guidance, and advocacy to program participants throughout their mental health care journey
Requirements
What you’ll need- Master's Degree in a Mental Health Discipline (e.g. - Social Work, Counseling, Marriage and Family Therapy)
- Relevant Post-Graduate Clinical Experience
- Provisional or Independent Clinical Licensure
- Strong capacity for empathy, emotional regulation, and consistent self-care
- Familiarity and comfort with technology to train and work remotely, including Microsoft Office Suite, Contact Management Systems, Web-Based Software, and Soft Phone
- Strong reasoning ability: capacity to collect data, establish facts, define problems, and draw valid conclusions
- Ability to thrive in a fast-paced, fully remote work environment
- Prior EAP and/or Case Management Experience a Plus
Benefits
Comp & perks- 100% company-paid single tier medical coverage insurance
- PTO
- 401(k) with match
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Robust benefits package
- Fully remote work arrangement