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EAP Referral Specialist
CuraLinc Healthcare. Assist Case Managers with securing appropriate referrals for members .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while assisting case managers and network affiliates. Proficient in administrative tasks and capable of managing multiple responsibilities in a fast-paced environment.
Highest-signal resume keywords
Customer Service SkillsTelephone SkillsAttention to DetailMicrosoft Office SuiteMulti-Tasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Self-MotivatedHighly Dependable
Industry Keywords
Case ManagementEAP Affiliate ProvidersNetwork DevelopmentAuthorization LettersReferral Packets
About the role
Key responsibilities & impact- Assist Case Managers with securing appropriate referrals for members
- Create and send authorization letters and referral packets to affiliate providers
- Educate network affiliates regarding CuraLinc's procedures and case management requirements
- Assist with network development activities to expand CuraLinc's network of EAP affiliate providers
- Conduct other clerical/administrative duties, as needed
- Conduct telephonic searches for network providers with confirmed appointment availability who meet participants' needs and preferences
- Assist CuraLinc's licensed behavioral health clinicians (Care Advocates)
Requirements
What you’ll need- BS/BA Degree Preferred
- Excellent Telephone Skills
- Outstanding Customer Service Skills
- Ability to Multi-Task in a Fast-Paced Environment
- Strong Attention to Detail
- Intermediate Computer Skills Including Working Knowledge of Microsoft Office Suite
- Self-Motivated and Highly Dependable
- Must be located in the continental United States or Hawaii
Benefits
Comp & perks- 100% company-paid single tier medical coverage insurance
- PTO
- 401(k) with match
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Robust benefits package