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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting telephonic intakes and assessments while providing guidance and consultation to participants. Proficient in resource identification and documentation, with strong communication skills in both English and Spanish.
Highest-signal resume keywords
Telephonic Intake ExperienceCommunity Program KnowledgeBachelor's Degree in PsychologyBilingual - English/SpanishCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Resource AssessmentDocumentation AccuracyResearch SkillsAttention to DetailCover Letter Development
Soft Skills
Verbal CommunicationWritten CommunicationCustomer ServiceFast-Paced Work Adaptability
Tools & Technologies
MS OfficeContact Management Systems
Industry Keywords
Housing ServicesChildcare ServicesOlder Adult ServicesFinancial Assistance ProgramsState-Based Programs
About the role
Key responsibilities & impact- Complete Telephonic Intakes
- Gather Required Demographic Information
- Assess the Participants Needs Through Targeted Questioning
- Offer Guidance and Consultation
- Ensure All Documentation Is Complete and Accurate
- Conduct Timely and Targeted Research
- Contact and Vet Service Providers by Phone to Ensure All Referrals Meet Participants' Needs
- Develop Grammatically Correct and Error-Free Cover Letters and Fulfillment Materials
- Participate in Additional Departmental Tasks, As Needed
Requirements
What you’ll need- Prior Experience with Resource Giving to Participants, Including Housing, Childcare, Services for Older Adults or Financial Assistance
- Knowledge of and Experience in Community or State Based Programs
- Bachelor's Degree in Psychology, Social Work or a Helping Profession Field
- English/Spanish - speak, read, write
- Excellent Verbal and Written Communication Skills
- Exceptional Customer Service Skills
- Strong Attention to Detail
- Ability to Research and Search for Resources
- Ability to Work in a Fast-Paced Environment
- Fundamental Understanding of MS Office and Contact Management Systems
- Prior Experience Conducting Telephonic Intake and/or Assessment Preferred
Benefits
Comp & perks- 100% company-paid single tier medical coverage insurance
- PTO
- 401(k) with match
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Robust benefits package
- Full-time salaried employment
- Fully remote work