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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Health Plan Benefits and implementation processes, with a strong focus on client management, communication, and relationship-building. Proficient in managing enrollment processes and utilizing CRM systems to support sales and client servicing.
Highest-signal resume keywords
Health Plan Sales ExperienceClient ManagementCRM Systems ProficiencyMicrosoft Office SuiteBilingual in English and Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Health Plan Benefits KnowledgeClient Implementation Requirements GatheringEnrollment SupportEDI EnrollmentsDetail-Oriented
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationRelationship BuildingAdaptability
Tools & Technologies
ENav Enrollment PlatformGoogle WorkspaceAdobe
Industry Keywords
HIPAA ComplianceBenefit CounsellingAccount ManagementSales SupportBroker Escalations
About the role
Key responsibilities & impact- Support the installation of new and renewal business sales
- Manage tasks from post-sale through active-client servicing
- Complete set-up milestones
- Support group and broker escalations throughout the year
- Escalate and close group and member concerns and issues brought via brokers or groups
- Track and trend concerns and issues
- Support Account Executives throughout the implementation process
- Gather new-client implementation requirements through discovery
- Keep all parties updated on implementation status and align next-check-in actions with onboarding success
- Ensure group documents are completed accurately and received timely
- Support enrollment meetings virtually and on site as a backup to the Account Executive when needed
- Update group and broker information in company client management systems
- Provide enrollment, eligibility, and contracting support as needed
- Serve as a subject matter expert for Curative Health Plan benefits and implementation processes
- Develop proficiency in ENav enrollment platform and EDI enrollments
- Nurture long-term relationships with internal and external stakeholders
- Perform other duties as assigned
Requirements
What you’ll need- Ability to adapt quickly in a fast-paced, ever-changing environment
- Knowledge of state-specific Health Plan Benefits
- Detail-oriented with experience with CRM systems
- Proficient in Microsoft Office Suite, Google Workspace, and Adobe
- Fluent in spoken and written English
- Spanish bilingual preferred but not required
- 3 years’ experience in Health Plan Sales, Benefit Counselling, or Account Management
- Excellent, professional verbal and written communication skills
- Password-protected, stable high-speed internet access
- Quiet, distraction-free place to work from home
- Secure and private work location to maintain HIPAA compliance
Benefits
Comp & perks- Curative Health Plan with 100% employer-covered medical premiums for the employee and 50% coverage for dependents on the base plan
- $0 copays and $0 deductibles with completion of the Baseline Visit
- Preventive and primary care built in
- Mental health support
- One-on-one care navigation
- Chronic condition programs for diabetes, weight, and hypertension
- Maternity and family planning support
- 24/7/365 Curative Telehealth
- Pharmacy benefits
- Comprehensive dental and vision coverage
- Employer-provided life and disability coverage with additional supplemental options
- Flexible spending accounts
- Generous PTO policy plus 11 paid annual company holidays
- 401K for full-time employees
- Up to 8–12 weeks paid parental leave, based on role eligibility
- Stable high-speed internet stipend
- Office equipment supplied including PC, monitor, keyboard, mouse, and headset
