Senior Business Process Manager – Claims

Curative

. Map, audit, and systematically redesign the end-to-end claims life cycle from initial intake and adjudication to dispute resolution and settlement .

Posted 11/11/2026full-timeAustin • Texas • United StatesSenior💰 $95,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business process management and operational transformation, with a strong focus on claims workflows and contract lifecycle management. Proficient in advanced quantitative modeling and data-driven decision-making to enhance operational efficiency.

Highest-signal resume keywords

Business Process ManagementClaims WorkflowsQuantitative ModelingOperational TransformationContract Lifecycle Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess MappingWorkflow AutomationSOP DevelopmentQuantitative ModelingSQLExcelTableauLookerBPMN

Soft Skills

Problem-SolvingCommunicationCollaborationSynthesis of Complex ProcessesExecutive Narrative Development

Tools & Technologies

CRMERPBusiness Intelligence Tools

Industry Keywords

Claims Life CycleDispute ResolutionOperational ExecutionCompliance TrackingHigh-Growth Tech Environment

Tech Stack

Tools & technologies

ERPSQLTableau

About the role

Key responsibilities & impact

Map, audit, and systematically redesign the end-to-end claims life cycle from initial intake and adjudication to dispute resolution and settlement
Identify bottlenecks, redundancies, and defect rates
Implement automated, scalable workflows to decrease cycle times and processing costs
Establish standard operating procedures (SOPs)
Build clear process maps (BPMN) integrating human review with technological automation
Oversee partner/vendor contracting, onboarding, and compliance-tracking workflows
Translate contractual commitments into operational rules, SLAs, and measurable guardrails for claims and fulfillment teams
Partner with Legal, Sales, and Finance to streamline handoffs and cycle times between deal closing and operational execution
Partner with engineering/product teams to define functional requirements for internal tools, CRM/ERP workflows, and automation rules
Perform other duties as assigned

Requirements

What you’ll need

6–10+ years of progressive experience in business process management, operational transformation, or strategy & operations
2–4+ years at a top-tier management consulting firm or inside a high-growth tech/operations environment is strongly preferred
Direct exposure to claims workflows (insurance, healthcare, fintech, warranty) or contract lifecycle management (CLM) is a strong plus
Advanced quantitative modeling skills (Excel/Sheets, SQL, or BI tools like Tableau/Looker)
Track record of using data to drive operational decisions
Exceptional ability to synthesize complex, messy processes into clear executive narratives, swimlane diagrams, and actionable roadmaps
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Ability to perform each essential duty satisfactorily
Ability to meet the physical requirements of the role, including sitting, using hands, talking, and hearing
Required vision abilities include close, distance, color, peripheral, and depth perception, plus ability to adjust focus

Benefits

Comp & perks

Curative Health Plan (100% employer-covered medical premiums for you and 50% coverage for dependents on the base plan.)
$0 copays and $0 deductibles (with completion of our Baseline Visit )
Preventive and primary care built in
Mental health support
One-on-one care navigation
Chronic condition programs (diabetes, weight, hypertension)
Maternity and family planning support
24/7/365 Curative Telehealth
Pharmacy benefits
Comprehensive dental and vision coverage
Employer-provided life and disability coverage with additional supplemental options
Flexible spending accounts
Generous PTO policy plus 11 paid annual company holidays
401K for employees
Generous Up to 8–12 weeks paid parental leave, based on role eligibility.