Customer Service Associate II

Current Lighting

. Offer support to Sales Representatives, Agents, and Customers .

Posted 9/19/2026full-timeGreenville • South Carolina • United StatesJuniorMid-Level💰 $50,000 - $57,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to resolve issues efficiently while coordinating across multiple departments. Proficient in data analysis and familiar with various software tools to support decision-making and continuous improvement.

Highest-signal resume keywords

Customer Service ExperienceData AnalysisSAP KnowledgeCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess ImprovementProblem ResolutionDetail OrientationBusiness Experience

Soft Skills

AdaptabilityCommunication SkillsTeam CollaborationOrganizational Skills

Tools & Technologies

Microsoft WordMicrosoft PowerPointMicrosoft ExcelSAPQuickBasePower BISalesforce

Industry Keywords

Customer SupportSales CoordinationSupply ChainProduct ManagementQuality Assurance

About the role

Key responsibilities & impact

Offer support to Sales Representatives, Agents, and Customers
Research and answer questions
Resolve customer problems, complaints, and requests accurately and efficiently
Coordinate requests between Supply Chain, Sales, Pricing, Product Management, and Quality departments
Maintain direct contact with numerous departments and multiple distribution channels
Ensure correct information is received, captured, and processed
Complete ongoing training on the company’s products, applications, market strategy, and guidelines
Work under moderate supervision using measurable performance indicators
Work closely with multiple departments to ensure quick solutions to customer requests
Use data to drive correct decisions, clarify priorities, and optimize adherence to quick resolution
Produce measurable results and support continuous improvement

Requirements

What you’ll need

A two-year college degree or an equivalent combination of education and experience is required
Two (+) years of business experience with significant exposure to Customer Service is preferred
Excellent telephone and communication skills
Working knowledge of Microsoft Word, PowerPoint, and Excel
Ability to adapt in a fast-paced environment
Working knowledge of SAP
Detail-oriented with strong process, organizational, and oral/written communication skills
Prior experience and/or willingness to work with team members who are not co-located
Sound knowledge of the company’s products and services
Experience with data analysis and spreadsheet tools
Familiarity with SAP, QuickBase, Power BI, and Salesforce

Benefits

Comp & perks

Bonus (if eligible)
Benefits including medical, dental, life, vision, and disability insurance
401(k) retirement program with a fully vested immediate company match
Paid company holidays
Flexible Spending Account options for pre-tax employee allocations
Time off
Recognition awards
Management and leadership development
Initiatives and special projects with executive leadership exposure
Access to LinkedIn Learning courses
Regular manager check-ins to drive performance and career growth
Open and inclusive culture
Quarterly company all-employee meetings