Current Lighting

Customer Support

• Offer support to Sales Representatives, Agents, and Customers
• Research and answer questions
• Resolve customer problems, complaints, and requests accurately and efficiently
• Coordinate requests between Supply Chain, Sales, Pricing, Product Management, and Quality departments
• Maintain direct contact with numerous departments and multiple distribution channels
• Ensure correct information is received, captured, and processed
• Complete ongoing training on the company’s products, applications, market strategy, and guidelines
• Work under moderate supervision using measurable performance indicators
• Work closely with multiple departments to ensure quick solutions to customer requests
• Use data to drive correct decisions, clarify priorities, and optimize adherence to quick resolution
• Produce measurable results and support continuous improvement

Customer Service Associate II