Account Director

Cushman & Wakefield

. Serve as the executive sponsor and trusted advisor to senior client stakeholders .

Posted 9/17/2026full-timeCharlotte • North Carolina • United StatesLead💰 $182,750 - $215,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading integrated services accounts with a focus on client relationships, P&L performance, and service delivery. Proven ability to manage complex contracts, drive organizational change, and optimize operational resilience in a fast-paced, client-facing environment.

Highest-signal resume keywords

Integrated Services Account LeadershipP&L ManagementContract GovernanceChange ManagementStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Portfolio OptimizationService Delivery ModelsKPI DefinitionRisk ManagementFinancial ForecastingBudgetingOperational ResilienceBusiness ContinuityPerformance ManagementWorkplace Transformation

Soft Skills

LeadershipCoachingCollaborationInfluencingDecision-Making

Certifications & Qualifications

Master’s DegreeMBA

Industry Keywords

Corporate Real EstateFacilities ManagementWorkplace ServicesOutsourcingFinancial ServicesRegulatory ComplianceChange InitiativesClient SolutionsMultidisciplinary TeamsMatrixed Organizations

About the role

Key responsibilities & impact

Serve as the executive sponsor and trusted advisor to senior client stakeholders
Translate client objectives into an integrated account vision, multi-year strategy, annual account plan, and measurable performance commitments
Provide recommendations on portfolio optimization, workplace transformation, service delivery models, outsourcing, cost efficiency, and organizational effectiveness
Establish and lead governance frameworks, executive steering committees, business reviews, operational reviews, risk reviews, and escalation protocols
Define and maintain service delivery standards, KPIs, SLAs, operating procedures, controls, and continuous improvement plans
Ensure integrated delivery across contracted service lines, locations, partners, and geographies
Lead account mobilizations, transitions, stabilization efforts, organizational changes, technology implementations, and transformation initiatives
Use quantitative and qualitative analytics to identify trends, improve outcomes, prioritize investment, and support evidence-based decisions
Own account revenue, profitability, forecasting, budgeting, working capital, cost management, and overall P&L performance
Manage contracts, deliverables, change control, pricing, scope, commercial issues, renewals, renegotiations, extensions, and pricing strategies
Identify and execute organic growth opportunities, including expanded service lines and increased share of wallet
Own account risk management, including identification, escalation, mitigation, resolution, corrective actions, and operational resilience
Design and maintain the account organization; attract, retain, develop, and engage talent across disciplines and locations
Lead talent reviews, succession planning, performance management, capability development, workforce planning, and leadership development
Coach account leaders, establish decision rights, and hold teams accountable for outcomes
Lead collaboration across Finance, People, Legal, Procurement, Technology, Marketing, Client Solutions, Research, service lines, and local market leadership
Contribute to regional and GOS leadership priorities, service delivery strategy, operating model design, pricing, pursuits, presentations, and RFP responses
Represent Cushman & Wakefield with clients, suppliers, industry partners, and external stakeholders

Requirements

What you’ll need

Bachelor’s degree required in business, finance, real estate, engineering, facilities management, or a related field
10 or more years of progressive leadership experience in corporate real estate, facilities management, workplace services, outsourcing, consulting, financial services, or a related industry
Demonstrated success leading a large or complex integrated services account with accountability for client relationships, P&L performance, service delivery, contract governance, talent, and growth
Experience directly leading multidisciplinary teams and influencing large matrixed organizations across functions and geographies
Experience engaging executive stakeholders and translating business strategy into real estate, workplace, portfolio, and operating plans
Experience managing complex contracts, commercial negotiations, renewals, expansions, risks, and performance obligations
Experience leading significant change, transformation, transition, stabilization, or technology-enabled improvement initiatives
Ability to travel as needed and operate effectively in a fast-paced, highly matrixed, client-facing environment
Experience supporting a financial services, insurance, investment, fintech, payments, or similarly regulated and risk-sensitive organization preferred
Working knowledge of operational resilience, business continuity, information security, supplier risk, regulatory expectations, internal controls, and audit environments preferred
Experience across multiple GOS service lines preferred
Master’s degree, MBA, or relevant advanced professional credentials preferred

Benefits

Comp & perks

Health insurance
Vision insurance
Dental insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life insurance
Disability insurance programs
Paid time away from work
Unpaid time away from work
Competitive pay