Experience Manager Consultant

Cushman & Wakefield

. Serve as a strategic partner to assigned property management teams across multiple properties .

Posted 10/9/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $80,750 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing tenant engagement strategies, managing programming calendars, and coordinating events across multiple properties. Proficient in utilizing digital content and communication platforms to enhance tenant experiences and operational efficiency.

Highest-signal resume keywords

Tenant Engagement Strategy DevelopmentEvent Coordination and ManagementBudget Planning and KPI TrackingDigital Content Creation and ManagementRelationship Building and Vendor Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBudget ForecastingKPI MeasurementEvent PlanningProgramming Calendar Management

Soft Skills

Strong CommunicationCustomer-FocusedHighly OrganizedFlexibility and AdaptabilityRelationship-Building

Tools & Technologies

Tenant Engagement PlatformsDigital SignageSocial MediaBuilding ApplicationsCommunication Platforms

Industry Keywords

Property ManagementWorkplace ExperienceCommunity-BuildingOperational ObjectivesHospitality

About the role

Key responsibilities & impact

Serve as a strategic partner to assigned property management teams across multiple properties
Develop relationships with property teams, ownership groups, vendors, and tenant stakeholders
Lead planning meetings covering programming, property priorities, tenant engagement, marketing initiatives, and operational objectives
Prepare monthly or quarterly reports on engagement metrics, program performance, tenant feedback, budget utilization, and recommendations
Provide remote coaching and support to property management, workplace experience, concierge, and security teams
Develop and execute customized tenant engagement and community-building strategies
Create and manage annual, quarterly, and monthly programming calendars
Plan and support events, activations, wellness programs, appreciation initiatives, and community experiences
Develop event execution materials, logistics plans, hospitality guidelines, and communications
Support tenant onboarding, welcome experiences, leasing tours, client visits, VIP experiences, and hospitality programs
Develop and manage tenant communications, newsletters, promotional materials, digital content, and social media content
Maintain content across tenant engagement platforms, building applications, websites, and digital channels
Monitor, analyze, and optimize engagement across communications and digital platforms
Provide remote oversight and support for workplace amenities and shared community spaces
Coordinate reservations, bookings, amenity utilization, and operational activities
Establish vendor relationships and coordinate vendors for programming and events
Assist with budgets, forecasting, expenditure monitoring, KPI tracking, and performance reporting
Support Presence platform growth, property onboarding, client transitions, pilot programs, and process improvement
Assist with training materials, operational documentation, service standards, and standard operating procedures
Travel as required for launches, meetings, training, tours, company events, and client engagements
Participate in special projects supporting business development, platform expansion, operational improvements, and client success
Perform Workplace Experience Coordinator responsibilities as needed, including event coordination, communications, amenity support, reservations, vendor coordination, and tenant engagement
Maintain professionalism, responsiveness, hospitality, and customer service excellence

Requirements

What you’ll need

Highly organized, customer-focused professional
Strong communication, project management, and relationship-building skills
Ability to support workplace experience initiatives across multiple properties
Ability to develop and execute engagement strategies, programming calendars, events, activations, wellness programs, and community-building experiences
Ability to create and manage tenant newsletters, promotional materials, event communications, and digital content
Experience or ability to work with tenant engagement platforms, building applications, websites, digital signage, social media, and other communication platforms
Ability to provide remote oversight and support for workplace amenities, conference centers, lounges, hospitality spaces, and shared community areas
Ability to source, negotiate, and coordinate vendors
Ability to assist with budget planning, forecasting, tracking, reporting, and KPI measurement
Ability to support onboarding, training, process improvement, platform development, and special projects
Ability to travel as required for property launches, client meetings, training, events, leasing tours, and strategic initiatives
Flexibility and adaptability in managing changing priorities and business needs
Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities

Benefits

Comp & perks

Health insurance
Vision insurance
Dental insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life insurance
Disability insurance
Paid and unpaid time away from work
Competitive pay