Multifamily Ancillary Services Product Specialist

Cushman & Wakefield

. Drive utilization of assigned ancillary technology products across property and corporate teams .

Posted 9/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $63,750 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in property technology platforms and excels in user support, training, and engagement strategies. Proficient in data analysis and communication, ensuring effective adoption and optimization of ancillary technology products.

Highest-signal resume keywords

Property Technology SupportMicrosoft Excel ProficiencyUser Training DeliveryCommunication SkillsWorkflow Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisStandard Operating Procedures DevelopmentWorkflow DevelopmentPerformance ReportingConfiguration ManagementAI-Driven Tool EvaluationVendor CoordinationTechnical DocumentationPlatform Migration SupportAncillary Revenue Growth

Soft Skills

Verbal CommunicationWritten CommunicationConsultative SkillsCollaborationAdaptability

Tools & Technologies

Yardi RentCafeRealPage SuiteEliseAIKnockHappy Co.

Industry Keywords

Ancillary Technology ProductsEngagement Data MonitoringUser SupportTraining RolloutField Feedback Gathering

About the role

Key responsibilities & impact

Drive utilization of assigned ancillary technology products across property and corporate teams
Monitor engagement data, identify adoption gaps, and partner with Operations leadership on site-level adoption plans
Develop and maintain standard operating procedures, workflows, and job aids
Advise teams on platform capabilities and align usage across the portfolio
Act as subject matter expert and primary escalation point for assigned products
Resolve user questions and coordinate with vendor support on issues requiring vendor action
Review usage and performance reporting to identify underperforming sites or workflows
Intervene with targeted outreach, retraining, or configuration changes
Support evaluation, configuration, and rollout of AI-driven leasing and resident engagement tools
Monitor conversation quality, escalation handling, and response accuracy; partner with vendors on tuning and guardrails
Partner with L&D to develop onboarding materials, refresher sessions, and release-specific communications
Lead configuration, validation, and rollout of new ancillary technology products and feature releases
Support property and corporate teams through platform migrations, upgrades, and workflow optimization initiatives
Support vendor release testing, validation, release communications, and training rollout
Track open vendor tickets and escalations through resolution and monitor vendor performance against contracted service levels
Document best practices, technical procedures, and training materials
Collaborate with Product Managers and Ancillary Services leadership to support adoption and ancillary revenue growth initiatives
Gather field feedback on product enhancements, operational needs, and emerging technology trends and channel it to vendors and Product Managers
Serve as a trusted internal consultant and technical advisor to Operations and corporate stakeholders
Provide support on additional tasks and projects as required

Requirements

What you’ll need

2–3 years of experience supporting property technology platforms such as Yardi RentCafe, RealPage Suite, EliseAI, Knock, or Happy Co.
Strong knowledge of Microsoft Excel, including formulas, pivot tables, and data analysis tools
Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical property and corporate audiences
Experience delivering training or user support to distributed field teams
Ability to manage multiple platforms and competing priorities in a fast-paced environment

Benefits

Comp & perks

Health insurance
Vision insurance
Dental insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life insurance
Disability insurance
Paid and unpaid time away from work
Competitive pay