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Performance Manager
Cushman & Wakefield. Lead operational performance management programs supporting mission-critical data center operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational performance management, focusing on data center operations, KPI development, and continuous improvement initiatives. Proficient in data analysis and reporting to enhance asset reliability and operational efficiency.
Highest-signal resume keywords
Operational Performance ManagementKPI DevelopmentData AnalysisContinuous Improvement ProgramsData Center Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Asset ManagementReliability PrinciplesPerformance DashboardsOperational ScorecardsService Level Agreement (SLA) ManagementMaintenance Effectiveness AnalysisPerformance Metrics DevelopmentOperational Risk AssessmentTrend AnalysisLifecycle Planning
Soft Skills
Analytical SkillsOrganizational SkillsProblem-Solving SkillsCommunication SkillsStakeholder Engagement
Tools & Technologies
CMMSData Analytics ToolsReporting PlatformsBusiness Intelligence Tools
Certifications & Qualifications
Operations CertificationReliability CertificationAnalytics CertificationContinuous Improvement Certification
Industry Keywords
Data Center OperationsCritical FacilitiesOperational ExcellenceCompliancePerformance Management
About the role
Key responsibilities & impact- Lead operational performance management programs supporting mission-critical data center operations
- Establish and manage KPIs for asset performance, maintenance effectiveness, operational reliability, SLA achievement, compliance, and customer satisfaction
- Develop portfolio performance scorecards, dashboards, and reporting programs
- Monitor SLA performance and identify, address, and prevent service delivery gaps
- Analyze asset performance data to identify reliability risks, recurring failures, maintenance opportunities, and lifecycle planning requirements
- Partner with Reliability Engineering and Maintenance teams to improve equipment performance, asset utilization, and operational resilience
- Lead performance reviews focused on operational effectiveness, maintenance execution, work management, and service delivery outcomes
- Establish benchmarking programs comparing site performance against organizational standards, contractual requirements, and operational objectives
- Drive continuous improvement initiatives strengthening reliability, efficiency, productivity, and customer experience
- Identify performance trends, operational risks, and improvement opportunities through data analysis and operational assessments
- Develop performance metrics supporting workforce effectiveness, operational maturity, and business objectives
- Partner with Site Operations leadership to improve KPI performance and achieve operational targets
- Support incident review programs through trend analysis, performance reporting, and corrective action validation
- Coordinate performance reporting for client governance meetings, operational reviews, and executive leadership presentations
- Promote innovation programs improving operational efficiency, asset reliability, maintenance effectiveness, and service delivery performance
- Support data-driven strategies enhancing operational performance and reducing business risk
- Ensure consistency and accuracy of performance reporting, operational metrics, and management dashboards
- Collaborate with Quality, Compliance, Reliability, Engineering, and IT Operations teams to align performance goals and improvement initiatives
- Maintain performance measurement processes supporting operational excellence and continuous improvement programs
- Drive a culture of accountability, innovation, data-driven decision making, and operational excellence
Requirements
What you’ll need- 8+ years of experience in data center operations, critical facilities, operational performance management, reliability, maintenance, analytics, or a comparable mission-critical environment
- Demonstrated experience developing and managing KPIs, operational scorecards, performance dashboards, and reporting programs
- Strong knowledge of data center operations, maintenance programs, asset management, reliability principles, and SLA-based service delivery
- Experience analyzing asset performance, operational trends, maintenance effectiveness, and service delivery performance
- Proven ability to lead continuous improvement programs and performance optimization initiatives
- Strong analytical, organizational, problem-solving, and data interpretation skills
- Experience supporting executive reporting, client governance reviews, and operational performance assessments
- Excellent communication, stakeholder engagement, and cross-functional coordination skills
- Experience with CMMS, data analytics, reporting platforms, and business intelligence tools preferred
- Bachelor's degree preferred
- Relevant certifications in operations, reliability, analytics, or continuous improvement are preferred
Benefits
Comp & perks- Health insurance
- Vision insurance
- Dental insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life insurance
- Disability insurance
- Paid time away from work
- Unpaid time away from work
- Competitive pay