Senior Facilities Coordinator

Cushman & Wakefield

. Provide general overall facility management services including continuous monitoring of office/facility .

Posted 10/14/2026full-timeRemote • United StatesSenior💰 $24 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in facilities management, including vendor coordination, customer service, and operational oversight. Proficient in managing work orders, ensuring compliance with safety procedures, and maintaining effective communication with clients and contractors.

Highest-signal resume keywords

Facilities ManagementVendor CoordinationCustomer ServiceWork Order ManagementKPI Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryExpansive ReportingSchedulingFilingFinancial Knowledge

Soft Skills

Communication ProficiencyCustomer FocusInitiativeDetail OrientedTime Management

Certifications & Qualifications

Associates DegreeBachelors Degree

Industry Keywords

Facilities ManagementProperty ManagementCommercial Real EstateTenant ServicesProfessional Services

About the role

Key responsibilities & impact

Provide general overall facility management services including continuous monitoring of office/facility
Address client inquiries and concerns, ensuring timely and quality issue resolution and service delivery
Follow up with clients to ensure customer satisfaction
Respond to facility inquiries and complaints, verify problems, and take necessary corrective action
Remain knowledgeable regarding all operational aspects of building systems
Coordinate with outside contractors for equipment service and repairs
Follow building-specific maintenance and safety procedures
Maintain communication with contractors, clients, and team members
Assist with site inspections within the assigned building portfolio
Create and assign work orders to engineering staff, subcontractors, and vendors
Report on open and closed work orders and track open work orders
Request, review, and submit vendor work orders, bids, and proposals
Verify final invoice pricing and process payments
Assist with monitoring and assessing vendor performance
Train vendors on work order and billing procedures
Manage complex work orders, including environmental issues and disaster recovery
Manage vendor and landlord service and performance for timely job completion
Create and record written communications
Schedule and document maintenance and equipment repairs
Communicate with clients, landlords, and vendors regarding issues and project status
Provide process and procedures training and direction to new associates
Coordinate special events supporting the client
Assist with measuring and reporting KPIs against service level agreements
Provide facilities helpdesk services and monitor internal/external workflow for facilities cases

Requirements

What you’ll need

Associates or Bachelors degree in facilities management, building, business or other related field preferred
A minimum of 3-5 years of experience in an administrative or tenant services capacity
Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
Previous customer service experience
Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred
Communication proficiency (oral and written)
Customer focus
Initiative
Sense of urgency
Multi-tasking
Detail oriented
Financial knowledge
Time management skills
Team oriented

Benefits

Comp & perks

Health insurance
Vision insurance
Dental insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life insurance
Disability insurance
Paid and unpaid time away from work
Competitive pay