Vendor Performance Specialist

Cushman & Wakefield

. Proactively engage with vendors upon completion of preventative maintenance and reactive work orders .

Posted 9/21/2026full-timeRemote • United StatesJuniorMid-Level💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in vendor management and work order administration, ensuring compliance with company standards and service level agreements. Proficient in maintaining accurate records and facilitating effective communication with vendors and internal stakeholders.

Highest-signal resume keywords

Vendor ManagementWork Order AdministrationCMMS ExperienceMicrosoft Excel ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor CommunicationDocumentation ReviewCompliance MonitoringData Integrity ManagementPerformance Reporting

Soft Skills

Organizational SkillsTime ManagementProblem-Solving AbilitiesCustomer Service MindsetCollaboration Skills

Tools & Technologies

CMMSERP SystemsWork Order Management SystemsMicrosoft Office Suite

Certifications & Qualifications

Associate's Degree

Industry Keywords

Facilities ManagementService OperationsPreventative MaintenanceReactive Work OrdersSLA Requirements

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Proactively engage with vendors upon completion of preventative maintenance and reactive work orders
Monitor assigned work orders to ensure required closeout activities are completed within established SLA requirements
Follow up with vendors regarding missing documentation, invoices, service reports, photos, completion forms, permits, and other required records
Maintain communication with vendors to facilitate timely issue resolution and work order closure
Escalate aging work orders, documentation deficiencies, and compliance concerns
Review submitted documentation for completeness, accuracy, and compliance with company standards and contractual requirements
Verify closeout requirements before approving work orders for closure
Ensure documentation is properly recorded and stored within applicable systems
Identify trends related to incomplete submissions and partner with vendors to improve compliance performance
Support audit requests by maintaining accurate and accessible records
Track vendor responsiveness, documentation quality, and adherence to service level agreements
Assist in identifying recurring performance issues and process improvement opportunities
Maintain reporting and tracking tools for operational visibility and vendor accountability
Collaborate with internal stakeholders to address service delivery issues and improve vendor performance
Use multiple software platforms to monitor work orders, document collection, vendor communication, and reporting
Update work order records and system notes accurately
Generate and maintain performance reports and status updates
Ensure data integrity across vendor management and work order administration systems

Requirements

What you’ll need

Associate's degree or equivalent work experience preferred
2+ years of experience in vendor management, facilities management, service operations, work order administration, compliance, or related fields
Experience working with service providers, contractors, or maintenance vendors preferred
Proficiency in Microsoft Office Suite, particularly Excel
Experience working in CMMS, facilities management, ERP, or work order management systems preferred
Exceptional attention to detail and accuracy
Strong organizational and time-management skills
Ability to manage a high volume of work orders simultaneously
Excellent verbal and written communication skills
Strong follow-up and problem-solving abilities
Ability to work independently while collaborating across multiple teams
Comfortable navigating multiple systems and databases
Customer service mindset with a focus on accountability and results
Ability to prioritize work in a deadline-driven environment

Benefits

Comp & perks

Health insurance
Vision insurance
Dental insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life insurance
Disability insurance programs
Paid time away from work
Unpaid time away from work