Salesforce AI & Service Solutions Lead

Custom Ink

. Own end-to-end Agentforce solution design and execution .

Posted 11/5/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive Salesforce technical expertise with a focus on Apex development, Omni-Channel configuration, and AI agent deployment. Capable of gathering cross-functional requirements and delivering structured technical documentation to support operational AI transformations.

Highest-signal resume keywords

Salesforce Technical ExperienceApex DevelopmentOmni-Channel ConfigurationAI Agent DeploymentData 360 Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Apex TriggersInvocable MethodsAsynchronous ApexFlow BuilderAgentforce SolutionsOmni-Channel RoutingCredit Consumption MonitoringData 360 ReportingTechnical DocumentationVersion Control

Soft Skills

Stakeholder ManagementCross-Functional CollaborationClear Communication

Tools & Technologies

SalesforceGitHubData Cloud

Certifications & Qualifications

Salesforce Certified Agentforce SpecialistSalesforce Certified Platform Developer II

Industry Keywords

AI TransformationOperational RequirementsTechnical Handoff PackagesProduction EnvironmentBusiness Value

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own end-to-end Agentforce solution design and execution
Architect, build, and deploy custom Agentforce solutions, including Omni-Channel Service Agents, Sales SDR/Lead Nurturing Agents, and internal Employee Agents
Configure and optimize Omni-Channel escalation subagents and outbound flows
Enable seamless transition from AI agents to human representatives
Gather operational requirements across Sales, Service, Finance, and Operations
Write formal technical pitches and architecture blueprints for developers and administrators
Write, test, and deploy production-grade Apex triggers, invocable methods, and asynchronous routines
Implement Data 360 (Data Cloud) models for prompt grounding, interaction session tracing, and reporting
Deliver structured technical handoff packages
Maintain version control discipline and code quality through GitHub pull requests
Track Credit Consumption metrics
Build Data 360 dashboards to demonstrate AI business value and ROI
Report to the Director of Revenue Operations Excellence
Support Custom Ink’s operational AI transformation by bridging AI capabilities with human expertise for Sales, Service, and internal teams

Requirements

What you’ll need

5+ years of Salesforce technical experience spanning development and administration
Deep expertise in Apex, including triggers, invocable methods, asynchronous Apex, and test classes
Advanced Flow Builder expertise
Proven track record shipping AI agents from design to build in a live production environment
Hands-on experience building or deploying Agentforce agents, including Service Agent, Employee Agent, or Sales/Lead Nurturing Agent
Direct experience configuring Omni-Channel routing, escalation flows, and agent-to-human handoff workflows
Experience leveraging Data 360 (Data Cloud) for grounding, context ingestion, and session tracing
Practical exposure to Credit Consumption monitoring and Data 360 reporting architectures
Track record of driving complex technical work through written technical pitches, architecture specifications, and stakeholder management
Strong Apex coding capabilities alongside Flow and AI configuration
Experience gathering cross-functional requirements and navigating conflicting business priorities
Experience shipping live AI tools to production, understanding session tracing and credit consumption, and building fallback mechanisms for human teams
Ability to deliver clear, structured technical design documents
Experience maintaining deployment standards and continuous handoff packages with GitHub Pull Requests
Preferred: Salesforce Certified Agentforce Specialist
Preferred: Salesforce Certified Platform Developer II
Must reside in a state where Custom Ink is registered to do business as an employer

Benefits

Comp & perks

Generous paid time off policies and major paid holidays
Medical, dental, and vision coverage through PPO or HDHP plans
Virtual medical consultations through MDLIVE
Mental health services through preferred partners
Up to 14 weeks of fully paid parental leave for birthing parents
8 weeks of fully paid parental leave for non-birthing parents
Adoption assistance
Pet insurance
Caregiver leave
Fertility benefits
401(k) plan with company matching
Employer HSA contributions for eligible plans
Life and AD&D insurance
Flexible spending account options
Financial wellness resources
Training programs
Certifications
Tuition assistance
Remote, home-based work arrangement
Minimal travel, with occasional trips for key meetings, collaboration opportunities, or area-connected events