Account Manager, AMER

Customer.io

. Own the full commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals, expansion, and churn mitigation .

Posted 11/9/2026full-timeRemote • United States, CanadaMid-LevelSenior💰 $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing mid-market and enterprise accounts with a focus on renewals, expansion, and churn mitigation. Proven ability to articulate ROI and drive customer adoption of SaaS solutions while maintaining strong CRM hygiene and accurate forecasting.

Highest-signal resume keywords

Account ManagementSaaS Commercial RoleRevenue OwnershipForecasting MethodologyCustomer Relationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Pipeline GenerationUsage Data AnalysisDashboard CreationChurn MitigationExpansion Strategy

Soft Skills

Strong CommunicationPersuasive Negotiation

Tools & Technologies

CRM Software

Industry Keywords

Mid-Market AccountsEnterprise AccountsCustomer SuccessCommercial StrategyARR Management

About the role

Key responsibilities & impact

Own the full commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals, expansion, and churn mitigation
Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases, and articulating ROI
Forecast renewal and expansion pipeline accurately while maintaining strong CRM hygiene and reliable pipeline data
Generate pipeline proactively and build multi-threaded relationships as a commercial advisor
Partner with Customer Success on account health and with Sales on expansion deals
Own commercial negotiations, navigate objections and complex deal cycles, and drive renewals and expansions to close
Partner with Legal, Finance, and other internal teams as needed

Requirements

What you’ll need

3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
Experience managing $5m ARR, predominantly in the MM space
Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
A forecasting methodology you can walk through clearly
Comfortable pulling usage data, tracking health scores, and building your own dashboards
Strong communicator — clear and persuasive with both technical and non-technical stakeholders
Based in the US or Canada
All final candidates must complete a background check and employment verifications

Benefits

Comp & perks

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave
Unlimited PTO
Stipends for remote work and wellness
Professional development budget