Customer.io

Business Development Rep

• Research and identify target accounts using various tools and resources, building a robust prospect list
• Initiate outreach through cold calls, emails, and social media to generate interest and qualify needs
• Qualify leads based on business fit, timing, and readiness to speak with an Account Executive
• Schedule high-quality meetings between interested decision-makers and the sales team
• Maintain accurate records of prospect interactions and pipeline status in the CRM
• Collaborate with marketing to refine outreach strategies and improve lead generation processes
• Nurture relationships with prospects who are interested but not yet ready to engage fully
• Regularly update the manager and team on outreach activity and progress toward goals

Outbound Business Development Representative

Customer Success Manager

• Manage a dedicated portfolio of approximately 40–60 Mid-Market customers across the full customer lifecycle
• Lead onboarding through kickoffs, milestone check-ins, and guidance toward measurable outcomes
• Build customer-specific success plans based on goals and measurable outcomes
• Provide proactive, consultative guidance through strategic touchpoints and value-driven conversations
• Monitor customer health, identify adoption trends, and address risks
• Partner with Account Management on retention and expansion
• Coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed
• Own customer escalations from identification through resolution
• Advocate for customers internally through product feedback and customer-experience improvements
• Drive AI adoption across the customer portfolio
• Share best practices, improve playbooks, and participate in webinars and enablement initiatives

Account Executive

• Represent Customer.io to prospective customers and drive growth within key market segments
• Build and manage a pipeline through self-sourced and SDR-supported leads
• Lead the full sales process from prospecting and discovery through demonstrations and closing
• Acquire new business within targeted mid-market accounts
• Conduct discovery calls to understand customer challenges and goals
• Position Customer.io solutions to meet customer needs
• Collaborate with SDRs on lead quality feedback
• Collaborate with Customer Success and Technical Support for post-sale handoff
• Own and report individual sales metrics, pipeline status, and progress toward targets
• Nurture relationships with mid-sized clients and uncover business needs

Mid-Market Account Executive

Full-stack Engineer

• Own important, ambiguous problems from initial framing through launch and iteration
• Set direction, align partners, and stay accountable for results
• Partner with product, design, and data to shape priorities, scope work, and define success metrics
• Lead technical decisions across architecture, performance, reliability, and maintainability
• Lead work across teams and systems, build alignment, resolve technical disagreements, and keep complex initiatives moving
• Improve engineering practices through mentorship, reusable patterns, and clear technical guidance
• Use AI throughout engineering work and help the team improve AI workflows and automation
• Participate in an on-call rotation as required

Staff Software Engineer, Product

Backend Engineer

• Shape the technical direction of distributed messaging systems in Go
• Make high-level architectural decisions for mission-critical services balancing scale, cost, and reliability
• Solve ambiguous, high-stakes problems across squads and functions
• Drive decisions when the right answer is not obvious
• Build consensus across teams on contested technical questions
• Communicate technical tradeoffs to senior leadership
• Set quality and design standards
• Mentor senior engineers
• Create reusable frameworks and documentation
• Drive engineering process and tooling improvements across multiple squads
• Interview candidates and calibrate against the career ladder
• Use AI agents for multi-file changes by scoping work, writing prompts, and verifying output

Staff Software Engineer, Backend

IT Support

• Assist with tier 1–2 IT support across hardware, software, SaaS apps, and remote connectivity
• Support employee lifecycle workflows, including onboarding, offboarding, and role changes
• Maintain identity and access management tasks, including provisioning, SSO, and group and role-based access
• Help maintain device fleet health via MDM, including compliance, endpoint protection, patching, and configuration
• Respond to SOC 2, ISO, and HIPAA compliance requests through evidence collection, access review preparation, and control adherence
• Keep operational documentation current
• Collaborate with People, Security, and Engineering on cross-functional requests

IT Specialist

Account Manager

• Optimize existing Claude and ChatGPT integrations, including MCP discoverability and GEO
• Identify and prioritize AI builder platforms worth partnering with
• Work with Engineering, Design, and Product to assess technical feasibility and distribution potential
• Own partner relationships from outbound through negotiation, ongoing management, signed agreement, and shipped integration
• Negotiate revenue share, co-marketing, and marketplace listing terms
• Translate marketplace technical requirements into specifications and work with engineering to scope and ship integrations
• Get Customer.io listed, verified, and featured in partner marketplaces or directories
• Track installs, activations, and marketplace-sourced pipeline
• Report on partnership performance and recommend renegotiation or deprioritization
• Build repeatable partnership evaluation and onboarding processes