Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Customer.io

Customer Success Manager

Customer.io

. Manage a dedicated portfolio of approximately 40–60 Mid-Market customers across the full customer lifecycle .

Posted 9/30/2026full-timeRemote • Australia, New Zealand, United Kingdom, IrelandJuniorMid-Level💰 $80,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer success for technical products in a SaaS environment, focusing on customer lifecycle management, strategic guidance, and AI adoption. Proficient in building success plans and advocating for customer needs while collaborating with cross-functional teams.

Highest-signal resume keywords
Customer Success ManagementSaaS Environment ExperienceTechnical CommunicationFluency in French, Russian, and/or SpanishCustomer Experience Advocacy

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Lifecycle ManagementOnboarding CoordinationCustomer Health MonitoringRisk IdentificationLifecycle Message Design
Soft Skills
Consultative GuidanceStrategic AdviceProactive CommunicationProblem ResolutionCollaboration
Tools & Technologies
Technical Support CoordinationProduct Feedback SystemsCustomer Experience Improvement Tools
Industry Keywords
Mid-Market CustomersAI AdoptionCustomer Success PlansRetention and ExpansionBackground Check Compliance

About the role

Key responsibilities & impact
  • Manage a dedicated portfolio of approximately 40–60 Mid-Market customers across the full customer lifecycle
  • Lead onboarding through kickoffs, milestone check-ins, and guidance toward measurable outcomes
  • Build customer-specific success plans based on goals and measurable outcomes
  • Provide proactive, consultative guidance through strategic touchpoints and value-driven conversations
  • Monitor customer health, identify adoption trends, and address risks
  • Partner with Account Management on retention and expansion
  • Coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed
  • Own customer escalations from identification through resolution
  • Advocate for customers internally through product feedback and customer-experience improvements
  • Drive AI adoption across the customer portfolio
  • Share best practices, improve playbooks, and participate in webinars and enablement initiatives

Requirements

What you’ll need
  • 2+ years as a Customer Success Manager for technical products, in a SaaS environment
  • Experience communicating with software developers in a technical capacity
  • Opinionated about customer experience, with well-formed views for providing strategic advice
  • Fluency in French, Russian, and/or Spanish
  • Located in Australia, New Zealand, United Kingdom or Ireland
  • Bonus: experience designing lifecycle messages
  • Successful completion of a background check and employment verifications

Benefits

Comp & perks
  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • Unlimited PTO
  • Stipends for remote work and wellness
  • Professional development budget