Email Deliverability Specialist

Customer.io

. Act as a trusted deliverability advisor to customers, handling complex cases through to full resolution and leading customer calls when needed .

Posted 10/9/2026full-timeRemote • United States, CanadaJuniorMid-Level💰 $102,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in email deliverability, including email authentication protocols (SPF, DKIM, DMARC, BIMI) and compliance with standards such as CAN-SPAM and GDPR. Capable of analyzing deliverability data and improving processes to enhance customer support and training.

Highest-signal resume keywords

Email Deliverability ExperienceEmail Authentication (SPF, DKIM, DMARC, BIMI)Proficiency with Google Postmaster ToolsAnalytical Skills for Data RecommendationsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Email AuthenticationEmail ComplianceData AnalysisProcess ImprovementTechnical Documentation

Soft Skills

Customer CommunicationCoachingTraining

Tools & Technologies

Google Postmaster ToolsYahoo Sender HubMicrosoft SNDSEverestMXToolbox

Industry Keywords

Email Service Provider (ESP)B2B SaaSMarketing AutomationCAN-SPAMGDPR

Tech Stack

Tools & technologies

DNSSMTP

About the role

Key responsibilities & impact

Act as a trusted deliverability advisor to customers, handling complex cases through to full resolution and leading customer calls when needed
Audit sender setup and monitor reputation across IPs and domains
Use SPF, DKIM, DMARC, BIMI, DNS configuration, Google Postmaster Tools, Yahoo Sender Hub, and Microsoft SNDS to diagnose blocklists, spam traps, and engagement drops
Work through highly technical issues with Engineering and share customer-case trends with Product and Engineering
Identify acceptable use policy violations and spam complaints and discuss compliance directly with customers
Keep up with Gmail and Yahoo sender requirements, CAN-SPAM, and GDPR
Equip Customer Success Managers and Technical Support with knowledge through coaching, documentation, and training
Improve processes, tools, help content, Academy courses, and proactive customer guidance so deliverability support scales

Requirements

What you’ll need

2-4 years of experience in email deliverability at a mid-size or large ESP, B2B SaaS company, or marketing automation platform, with exposure to deliverability at scale
Deep understanding of email authentication (SPF, DKIM, DMARC, BIMI) and infrastructure (SMTP, MTAs, DNS)
Proficiency with provider data feeds (Google Postmaster Tools, Yahoo Sender Hub, Microsoft SNDS) and third-party deliverability monitoring tools like Everest, MXToolbox, or similar
Analytical skill to turn bounce, engagement, and blocklist data into clear recommendations
Working knowledge of email compliance and acceptable use standards
Experience building or improving processes, documentation, or training that help a support or deliverability team scale
Excellent written and verbal communication, including comfort leading customer calls and simplifying technical concepts for any audience
Located in the United States or Canada
Bonus: participation in deliverability communities (M3AAWG, ESPC, or similar) and experience partnering with Customer Success teams

Benefits

Comp & perks

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave
Unlimited PTO
Stipends for remote work and wellness
Professional development budget