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IT Specialist
Customer.io. Assist with tier 1–2 IT support across hardware, software, SaaS apps, and remote connectivity .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and systems administration, with a strong focus on identity and access management, MDM solutions, and compliance with SOC 2, ISO, and HIPAA standards. Proficient in troubleshooting and maintaining operational documentation while collaborating effectively across teams.
Highest-signal resume keywords
IT Support ExperienceIdentity And Access ManagementMDM SolutionsScripting Or Workflow ToolsCompliance With SOC 2, ISO, HIPAA
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportSystems AdministrationIdentity And Access ManagementMDM SolutionsTroubleshootingScriptingDocumentationEndpoint ProtectionPatchingConfiguration
Soft Skills
Communication SkillsCollaboration
Tools & Technologies
KandjiJamfIntuneOktaSSO
Industry Keywords
SOC 2ISOHIPAARemote-FirstSaaS
Tech Stack
Tools & technologiesJamfMacOS
About the role
Key responsibilities & impact- Assist with tier 1–2 IT support across hardware, software, SaaS apps, and remote connectivity
- Support employee lifecycle workflows, including onboarding, offboarding, and role changes
- Maintain identity and access management tasks, including provisioning, SSO, and group and role-based access
- Help maintain device fleet health via MDM, including compliance, endpoint protection, patching, and configuration
- Respond to SOC 2, ISO, and HIPAA compliance requests through evidence collection, access review preparation, and control adherence
- Keep operational documentation current
- Collaborate with People, Security, and Engineering on cross-functional requests
Requirements
What you’ll need- 3+ years in IT support, systems administration, or IT operations, ideally at a remote-first SaaS company
- Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
- Experience with identity and access management (Okta or similar), SSO, and role-based access
- Comfort using scripting or workflow tools to knock out repetitive tasks
- Strong troubleshooting on macOS (Windows a plus)
- Excellent documentation and communication skills
- Experience supporting SOC 2, ISO, or HIPAA activities is a plus
- Availability from 8am–5pm daily
- Successful completion of a background check and employment verifications
Benefits
Comp & perks- Possible path to full-time conversion based on performance and business need