Product Manager

Customer.io

. Own the product experience of Customer.io's agent, working with the agent team to ensure it is first-class, competitive, and helpful for AI-first marketers .

Posted 10/6/2026full-timeRemoteMid-LevelSenior💰 $137,000 - $156,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management within SaaS, focusing on AI-powered tooling and enhancing customer activation and retention metrics. Strong analytical skills and effective communication are essential for driving cross-functional collaboration and delivering customer value.

Highest-signal resume keywords

Product Management ExperienceAI-Powered ToolingActivation Metrics ImprovementData-Driven ExperimentationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementSaaSAI Tooling DevelopmentActivation MetricsRetention MetricsData AnalysisExperimentationSuccess Metrics TrackingCustomer Insight Analysis

Soft Skills

Clear CommunicationCuriosityAutonomous WorkComplexity SimplificationAlignment Driving

Industry Keywords

Customer ExperienceRemote WorkAsync-First EnvironmentMarketing Collaboration

About the role

Key responsibilities & impact

Own the product experience of Customer.io's agent, working with the agent team to ensure it is first-class, competitive, and helpful for AI-first marketers
Work closely with other PMs and squads to ensure the agent works well with each part of the platform it touches
Find and resolve friction points using data, experimentation, and customer insight
Define and track success metrics for activation, retention, and monetization
Partner with Marketing, CX, and Design across all touchpoints
Work with Engineering to scope and deliver improvements that produce customer value
Communicate priorities and progress clearly across teams and leadership

Requirements

What you’ll need

3+ years of product management experience in SaaS, ideally with some experience PMing an agentic experience
Experience using or developing AI-powered tooling in your product workflow
A track record of improving activation or retention metrics
Strong analytical and experimentation skills — data-driven but comfortable with ambiguity
Experience collaborating across Product, Marketing, and CX
A clear communicator who simplifies complexity and drives alignment
Deep curiosity about what helps customers succeed
Comfort working autonomously in a remote, async-first environment
Successful completion of a background check and employment verifications as part of the pre-employment process

Benefits

Comp & perks

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave
Unlimited PTO
Stipends for remote work and wellness
Professional development budget