Senior Product Manager, Workflows

Customer.io

. Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools .

Posted 11/6/2026full-timeRemoteSenior💰 $170,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a strong focus on data-driven decision-making, feature strategy, and cross-functional collaboration. Proficient in leveraging AI-powered tools and analytics to enhance product development and user engagement.

Highest-signal resume keywords

Product Management ExperienceData AnalysisAI-Powered ToolingCross-Functional LeadershipMetrics Dashboard Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Success MetricsWeb Application DevelopmentData ModelingAPI IntegrationPrototypingBehavioral Data AnalysisFeature DevelopmentIncremental Release PlanningComplex Workflow ManagementAutomation Development

Soft Skills

Analytical SkillsWritten CommunicationDecision-FramingCollaborationHumility

Tools & Technologies

AI-Powered Discovery ToolsMetrics DashboardsPrototyping ToolsEngineering Coordination Tools

Industry Keywords

B2B SaaSBehavioral DataRemote WorkAsync-First Environments

About the role

Key responsibilities & impact

Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools
Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development
Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs
Drive feature strategy and influence roadmaps through initiatives rooted in customer impact and market opportunity
Break down complex projects into incremental, testable releases using component reuse and systems thinking
Define product success metrics and track adoption, engagement, and retention to inform iterative improvement
Take on Technology Lead responsibilities for specific initiatives, including data analysis, prototyping, coordinating engineering work, and managing delivery risks
Review product metrics after launch and work with GTM stakeholders to ensure successful launches and desired product and business outcomes

Requirements

What you’ll need

7+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging
Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact
Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams
High product intuition balanced with humility and experimentation
Exceptional written communication and decision-framing abilities, especially in remote and async-first environments
Experience using or developing AI-powered tooling in your product workflow
Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on data models, APIs, and performance requirements
Track record of serving as a point of contact or DRI for engineering initiatives, with the ability to choose objectives and navigate trade-offs
Experience with products that involve complex workflows or automations is a plus
Successful completion of background check and employment verifications

Benefits

Comp & perks

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave
Unlimited PTO
Stipends for remote work and wellness
Professional development budget