Technical Account Manager

Cyberhaven

. Own the technical relationship for assigned customer accounts .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $155,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Account Management with a focus on customer success, technical relationship ownership, and the ability to resolve complex issues in SaaS-based security and endpoint technologies. Proficient in managing customer expectations, driving technical success plans, and collaborating cross-functionally to enhance customer satisfaction.

Highest-signal resume keywords

EDR/DLP Endpoint ExperienceTechnical Account ManagementSaaS-Based Security TechnologiesCustomer Relationship ManagementTroubleshooting and Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DLP SolutionsInsider Threat SolutionsCASB SolutionsSaaS DeploymentWindows AdministrationMacOS AdministrationLinux AdministrationPowerShell ScriptingSoftware DebuggingRoot Cause Analysis

Soft Skills

Organizational SkillsPlanning SkillsVerbal CommunicationWritten CommunicationStakeholder Management

Tools & Technologies

SIEMSOARUEBASCCMGPOIntuneMDMEndpoint AgentsCloud IntegrationsDiagnostic Tools

Industry Keywords

Technical SupportCustomer SuccessAccount ManagementSecurity SolutionsProactive Account Management

Tech Stack

Tools & technologies

CloudLinuxMacOS

About the role

Key responsibilities & impact

Own the technical relationship for assigned customer accounts
Maintain end-to-end knowledge of customer architecture, deployment, configuration, policies, and integrations
Partner with customers and Customer Experience teams on onboarding, rollout, agent deployment, policy design, and phased adoption
Build stakeholder relationships, manage expectations, and ensure satisfaction
Run regular check-ins and business reviews covering technical health, adoption, risk, and goals
Monitor account health, agent coverage, and usage patterns; identify gaps and recommend optimizations
Create and drive technical success plans aligned with customer objectives and Cyberhaven capabilities
Guide customers through upgrades, feature rollouts, OS releases, MDM/GPO changes, and infrastructure changes
Advise on SIEM, SOAR, and UEBA integrations
Analyze, troubleshoot, escalate, and resolve complex issues across endpoint agents, cloud/SaaS integrations, and platform configuration
Reproduce customer issues and document replication steps for Engineering and Development
Own critical escalations, drive prioritization, and keep customers informed through resolution
Perform root cause analysis and drive preventive follow-ups
Coordinate customer feedback and feature requests with Product, Development, and Operations
Collaborate cross-functionally as the customer expert
Support Customer Success and Sales on renewals, expansions, and risk mitigation
Develop and maintain knowledge base articles, playbooks, and best-practice resources
Report to the Manager of Technical Account Managers

Requirements

What you’ll need

3+ years of hands-on EDR/DLP endpoint experience
Expertise with DLP, Insider Threat, and CASB solutions
3+ years in Technical Account Management, Solutions/Sales Engineering, Professional Services, Technical Support, or similar customer-facing technical role
Demonstrated ability to own customer technical outcomes from implementation through steady-state operation
Hands-on experience deploying, supporting, and troubleshooting SaaS-based security and/or endpoint agent technologies
Proven experience resolving escalated technical customer issues and working directly with engineering teams
Strong organizational and planning skills, including managing multiple accounts and priorities, setting timelines, tracking progress, and maintaining documentation
Excellent verbal and written communication skills in English
Practical knowledge of networking, security products, and enterprise network infrastructure
Deep knowledge of Windows, macOS, and Linux, including SCCM, GPO, Intune, registry configuration, PowerShell scripting, MDM, application management, and basic terminal skills
Software debugging skills, including reading and searching logs, running diagnostic scripts, and process management
Knowledge of system software design, including services, drivers, and agents
Based in EST timezone to support customers
Familiarity with SIEM, SOAR, and UEBA is desired
Prior TAM or similar proactive account-owning experience at a security or SaaS company is desired
L2/L3 or Escalation Engineering background for EDR or DLP tools is a plus

Benefits

Comp & perks

Market-competitive base salary
Bonus plan or commission structure, depending on the role
Diverse and equal-opportunity work environment
Option to opt out of AI-assisted interview note taking