Sales Support Specialist

Cybersecurity Advisors Network (CyAN)

. Support strategic clients and Account Executives with transactional orders, renewals, licensing, and client inquiries .

Posted 9/23/2026full-timeMaple Grove • Minnesota • United StatesJunior💰 $50,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales support and account management, with a strong focus on IT and cybersecurity solutions. Capable of managing client relationships, processing orders, and driving revenue growth through effective communication and analytical skills.

Highest-signal resume keywords

Sales Support ExperienceIT And Cybersecurity KnowledgeCRM System ProficiencyProposal DevelopmentClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Pipeline ManagementOrder ProcessingTechnical KnowledgeTroubleshooting SkillsAnalytical SkillsProposal CreationForecastingRevenue Growth StrategiesDocumentation CapabilitiesMulti-tasking

Soft Skills

Communication SkillsCustomer-focused MentalityAttention To DetailCritical ThinkingInfluencing Skills

Tools & Technologies

CRM SoftwareSales ToolsReporting ToolsDocumentation Tools

Industry Keywords

IT SolutionsCybersecurity ServicesManaged IT ServicesCloud SolutionsHardware ProductsSoftware Products

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Support strategic clients and Account Executives with transactional orders, renewals, licensing, and client inquiries
Develop relationships with field sellers and clients
Act as liaison between customers and Account Executives
Contribute to revenue and gross-profit growth in assigned accounts
Assist with opportunities, forecasting, and sales pipeline management
Process transactional orders, change orders, and renewals directly with clients
Translate customer needs into tactical and scalable solutions
Create customer proposals, reports, summaries, and detailed quotes
Collaborate with specialists, architects, and Account Executives to develop client solutions
Maintain accurate pipeline data and updates in the CRM system
Communicate with clients regarding orders, tracking, and invoicing
Follow the sales process and manage opportunities
Identify opportunities for revenue growth

Requirements

What you’ll need

1+ years of relevant experience in sales support, inside sales, or account management
Experience in IT and security solutions and services
Proven history of sales support, technical knowledge, and tool utilization
Demonstrated ability to manage and prioritize multiple tasks
Demonstrated ability to manage a large workload efficiently and effectively
Strong troubleshooting skills across a broad and diverse solution portfolio
Ability to communicate, present, and influence all levels of the organization
Proven ability to drive sales from request to proposal
Proven ability to articulate distinct aspects of products and services
Customer-focused mentality and attention to detail
Excellent verbal and written communication and documentation capabilities
Strong analytical and critical thinking skills
Knowledge of IT and cybersecurity professional services
Knowledge of managed IT and cybersecurity services
Knowledge of hardware and software products
Knowledge of IT security products and providers
Knowledge of private, hybrid, and public cloud solutions

Benefits

Comp & perks

Bonuses/variable pay eligibility
Remote or hybrid work arrangement
Monday–Friday working hours
Central Time preferred, with ET/MT candidates considered