Service Technician

Cybersecurity Advisors Network (CyAN)

. Provide technical assistance to small and medium-sized business clients through phone, remote support tools, and on-site service .

Posted 10/7/2026full-timeMaple Grove • Minnesota • United StatesJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving hardware, software, and network issues while providing exceptional client service. Proficient in managing user accounts and permissions, with a strong understanding of operating systems and networking fundamentals.

Highest-signal resume keywords

Help-Desk Support ExperienceActive Directory ManagementNetwork TroubleshootingClient Communication SkillsTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingHardware SupportSoftware SupportOperating System FundamentalsNetworking FundamentalsUser Account ManagementData Backup and RestoreMalicious-Software RemediationEmail Delivery UnderstandingSystem Maintenance

Soft Skills

Interpersonal SkillsTime ManagementTeam CollaborationWritten CommunicationVerbal Communication

Tools & Technologies

Remote Support ToolsTicketing SystemsClient DocumentationKnowledge Base ManagementVPN

Certifications & Qualifications

Microsoft CertificationsCompTIA CertificationsTechnical Certification

Industry Keywords

Client ServiceCall Center ExperienceSmall and Medium-Sized Business SupportTechnical AssistanceService Desk

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Provide technical assistance to small and medium-sized business clients through phone, remote support tools, and on-site service
Troubleshoot and resolve hardware, software, operating system, account, email, and connectivity issues
Manage and prioritize assigned calls and service tickets based on urgency and client impact
Gather technical information and escalate issues according to processed guidelines
Perform on-site dispatches at client locations when necessary
Engage external vendors and support providers to resolve client issues
Identify opportunities to improve the end-user experience and exceed client service expectations
Build, configure, and deploy workstations and related hardware
Perform routine maintenance, software updates, and system-management activities
Support user accounts, profiles, security groups, permissions, printers, file access, and other common client systems
Assist with basic network troubleshooting involving DHCP, DNS, VPN, connectivity, and access control
Support backup, restore, email-delivery, and malicious-software remediation activities
Package and ship hardware to clients when requested
Maintain accurate ticket records, including time entries, client correspondence, troubleshooting steps, and resolutions
Create and update client documentation and internal knowledge-base content
Provide escalation assistance to the Service Desk and support Engineers
Assist account managers by reviewing client systems, identifying potential improvements, and recommending appropriate equipment
Participate in regular team and company meetings
Maintain current knowledge of relevant professional trends, products, services, and solutions
Perform work outside standard business hours, including evenings, weekends, and holidays, when necessary
Complete other duties as assigned

Requirements

What you’ll need

Two years of related help-desk or desktop support experience in a professional environment
Experience in a call-center, customer service, or client facing role
A two-year degree in Information Technology, a relevant technical certification, or equivalent professional experience
Strong PC operating system, hardware, and networking fundamentals
Strong interpersonal, written, and verbal communication skills
Ability to work effectively as part of a team and deliver high-quality client service
Strong work ethic, time-management skills, and ability to prioritize competing tasks
Ability to troubleshoot and resolve common technical issues with limited supervision
Ability to pass required background and drug screenings
Experience managing user accounts, security groups, and permissions in Active Directory
Working knowledge of DHCP, DNS, network access control, file servers, folder permissions, and print services
Understanding of email delivery, MX records, and email-filtering technologies
Experience with data backup and restore processes
Experience identifying and resolving malicious-software issues
Relevant Microsoft, CompTIA, or comparable industry certifications

Benefits

Comp & perks

Highly competitive pay based on experience
Great opportunities for career advancement
Cyber Advisors fully pays Medical and Dental plan for employee
401k with employer matching
Disability and Life Insurance
Bonuses eligible
Vacation and paid time off
Working with dynamic clients and the latest coolest technology
Healthy work-life balance