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Customer Experience Specialist
CyberVadis. Deliver customer support to rated companies via email, phone, and live chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and success, with a strong focus on communication, problem-solving, and project coordination. Proficient in managing client relationships and educating clients on best practices in a technology-driven environment.
Highest-signal resume keywords
Customer Support ExperienceProject CoordinationExcellent Communication SkillsBilingual Proficiency in French and EnglishClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportClient EducationIssue ResolutionContent CreationProject ManagementCybersecurity Best PracticesData Record MaintenanceEvent CoordinationUser Experience ImprovementCommunity Management
Soft Skills
Organizational SkillsProblem-Solving AbilitiesCustomer-Centric MindsetAdaptabilityMotivation for Technology
Certifications & Qualifications
Bachelor's Degree in Related Field
Industry Keywords
Customer SuccessTechnology EnvironmentClient FeedbackVendor JourneyOnline EventsWebinarsStakeholder AlignmentKnowledge Base ImprovementScorecard EducationPerformance Improvement
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Deliver customer support to rated companies via email, phone, and live chat
- Own a dedicated portfolio of accounts and act as the main client point of contact
- Guide clients in navigating and using the platform
- Investigate and resolve customer issues with timely follow-up and clear communication
- Support post-assessment activities, including scorecard education and improvement plan guidance
- Educate clients on cybersecurity best practices and improving performance within the framework
- Maintain accurate records of customer interactions and support activities
- Collaborate with Product, Tech, and Account Management teams to improve user experience
- Coordinate client-facing content logistics, including use cases, videos, newsletters, and articles
- Collect client input and approvals, track deadlines, and align stakeholders
- Support online events and webinars, including scheduling, invitations, registrations, speaker coordination, platform setup, and follow-up
- Share client feedback and recurring questions to improve FAQs, user guides, and knowledge base articles
- Monitor external content and contribute ideas to improve the vendor journey
- Responsibilities may evolve as the team and platform grow
Requirements
What you’ll need- Proven experience (2+ years) in a customer support / customer success role, preferably in a technology environment
- Strong organizational skills, with experience coordinating projects or events
- Customer-centric mindset and strong problem-solving abilities
- Excellent written and verbal communication skills, with ability to adapt tone across formats and channels
- Highly motivated by artificial intelligence and eager to experiment with new technologies
- Ability to work independently and manage several ongoing initiatives at once
- Proficient French and English are mandatory; other languages are a plus
- Bachelor's degree in a related field or equivalent 2+ years of work experience preferred
- Background or interest in marketing, communications, or content creation, in addition to customer-facing experience
- Experience building or managing a client community or loyalty program
Benefits
Comp & perks- Freedom to thrive and grow
- Opportunity to advance your career
- Hybrid work arrangement