CyberVadis

Customer Support

• Deliver customer support to rated companies via email, phone, and live chat
• Own a dedicated portfolio of accounts and act as the main client point of contact
• Guide clients in navigating and using the platform
• Investigate and resolve customer issues with timely follow-up and clear communication
• Support post-assessment activities, including scorecard education and improvement plan guidance
• Educate clients on cybersecurity best practices and improving performance within the framework
• Maintain accurate records of customer interactions and support activities
• Collaborate with Product, Tech, and Account Management teams to improve user experience
• Coordinate client-facing content logistics, including use cases, videos, newsletters, and articles
• Collect client input and approvals, track deadlines, and align stakeholders
• Support online events and webinars, including scheduling, invitations, registrations, speaker coordination, platform setup, and follow-up
• Share client feedback and recurring questions to improve FAQs, user guides, and knowledge base articles
• Monitor external content and contribute ideas to improve the vendor journey
• Responsibilities may evolve as the team and platform grow

Customer Experience Specialist