Training Operations and Support Analyst

Cybervance, Inc.

. Own and update assigned delivery checklists, milestones, action trackers, and readiness records .

Posted 10/26/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and attention to detail while managing multiple concurrent projects and training events. Proficient in Microsoft 365 tools and familiar with Webex, LMS, and cybersecurity concepts to support effective training operations and participant engagement.

Highest-signal resume keywords

Microsoft 365 ProficiencyWebex Event ManagementTraining Operations CoordinationOrganizational SkillsTroubleshooting and Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Event DocumentationAttendance TrackingCourse Quality ControlUser Access ValidationData Collection and ValidationChecklist ManagementSOP DevelopmentTechnical SupportLogistical CoordinationUser Testing

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationService-Oriented ApproachCalm Under PressureCollaborative Team Contribution

Tools & Technologies

SharePointTeamsOutlookWordExcelPowerPointAI-Powered ToolsSimulation PlatformsCyber RangesConferencing Platforms

Certifications & Qualifications

Federal Public Trust Eligibility

Industry Keywords

Training OperationsProject CoordinationEvent ManagementFederal Government ContractingCybersecurity Concepts

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own and update assigned delivery checklists, milestones, action trackers, and readiness records
Verify course links, schedules, materials, rosters, facilitator resources, platform access instructions, and documented contingencies
Coordinate facilitator practice sessions, readiness checks, and logistical follow-up
Monitor Webex or in-person training events
Troubleshoot common access, audio/video, materials, or platform issues within approved procedures
Serve as first-line contact for facilitators and learners
Document incidents and escalate technical failures to appropriate specialists
Support participant communications, attendance tracking, event documentation, and continuity measures
Assist with Webex event setup, announcements, registrations, learner communications, and post-event reconciliation
Support basic LMS course checks, user access validation, and issue routing
Maintain files, naming conventions, version control, SharePoint resources, and the Training Command Center
Coordinate user testing, schedules, instructions, access, and structured feedback
Test course links, user instructions, and learner workflows; document defects and verify fixes
Collect and validate attendance, evaluation, assessment, and delivery data
Assist with AAR inputs, routine reports, and Access database updates
Maintain checklists, templates, SOPs, and job aids
Participate in cross-training and provide backup for selected events, delivery, and platform-support tasks
Contribute to course quality control, learner service, accessibility awareness, and continuous improvement

Requirements

What you’ll need

3 years of experience
Excellent organizational skills and attention to detail
Ability to prioritize and manage multiple concurrent projects and training events
Strong written and verbal communication skills
Calm, resourceful, and service-oriented approach to troubleshooting and problem-solving under pressure
Ability to independently research, explore, and master unfamiliar technologies, tools, and processes
Ability to work independently, take ownership of assignments, and contribute effectively to a collaborative, fast-paced team
Proficiency with Microsoft 365, including SharePoint, Teams, Outlook, Word, Excel, and PowerPoint
Familiarity with Webex or similar conferencing platforms, spreadsheets, and databases
Aptitude and enthusiasm for learning LMS, cyber ranges, simulation platforms, and other digital training environments
Practical familiarity with AI-powered tools and willingness to explore emerging AI capabilities responsibly
Working familiarity with cybersecurity concepts and terminology, or ability and willingness to acquire this knowledge quickly
Ability to meet the requirements for a federal Public Trust position
Experience in training operations, program or project coordination, event management, or technical support preferred
Familiarity with federal government contracting environments, client expectations, documentation, and security requirements is a plus

Benefits

Comp & perks

Hybrid work arrangement
Full-time employment
Equal opportunity employer