Support Engineer

CYE

. Handle and resolve customer tickets via Intercom within SLA, in English, for customers worldwide .

Posted 10/8/2026full-timeHerzliya • IsraelJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities with expertise in troubleshooting, customer onboarding, and integration management. Proficient in scripting for automation and familiar with cybersecurity concepts and cloud platforms.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting MethodologyScripting Skills in Python and SQLKnowledge of REST APIs and JSONFamiliarity with Azure and AWS

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingScripting in PythonScripting in SQLREST APIsJSONReading LogsCybersecurity ConceptsAccount ProvisioningUser ProvisioningData Analysis

Soft Skills

Strong English CommunicationCustomer EmpathyOwnershipAbility to Manage Multiple Tickets

Tools & Technologies

IntercomCye PlatformMicrosoft DefenderCSPMEDRSIEMWorkatoServiceNowWebhooks

Certifications & Qualifications

AZ-900AWS Cloud Practitioner

Industry Keywords

B2B SaaSTechnical SupportSupport EngineeringRisk ManagementIntegration Management

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityPythonServiceNowSQL

About the role

Key responsibilities & impact

Handle and resolve customer tickets via Intercom within SLA, in English, for customers worldwide
Use AI to handle repetitive tickets and build and maintain the support knowledge base
Administer the Cye Platform, including account and user provisioning, licenses, permissions, and configuration
Troubleshoot platform issues and integrations with third-party security tools and cloud platforms
Analyze logs and data, reproduce problems, and automate recurring checks and fixes
Support customer onboarding and help customers activate integrations
Escalate clear, reproducible reports to R&D and track issues through resolution
Communicate issue status to customers and internal stakeholders
Identify recurring issues and recommend product, monitoring, and proactive-support improvements

Requirements

What you’ll need

1–2 years of experience in technical support, support engineering, or a similar customer-facing technical role, ideally in a B2B SaaS company
Strong troubleshooting methodology: isolate problems, form hypotheses and verify them, and go beyond workarounds
Working knowledge of REST APIs, JSON, authentication methods (API keys, OAuth), and reading logs
Strong English communication skills, with the ability to explain technical issues clearly to engineers and non-technical stakeholders
Ownership, customer empathy, and ability to manage several open tickets in parallel
Scripting skills in Python and SQL for troubleshooting, data investigation, and automation
Knowledge of cybersecurity concepts, including threats, vulnerabilities, and risk management
Familiarity with Microsoft Defender, CSPM, EDR, and SIEM
Hands-on experience with Azure and/or AWS, including IAM, roles and permissions, and core services
AZ-900, AWS Cloud Practitioner, or higher
Experience with Workato, ServiceNow, or webhooks