Support Engineer

• Handle and resolve customer tickets via Intercom within SLA, in English, for customers worldwide
• Use AI to handle repetitive tickets and build and maintain the support knowledge base
• Administer the Cye Platform, including account and user provisioning, licenses, permissions, and configuration
• Troubleshoot platform issues and integrations with third-party security tools and cloud platforms
• Analyze logs and data, reproduce problems, and automate recurring checks and fixes
• Support customer onboarding and help customers activate integrations
• Escalate clear, reproducible reports to R&D and track issues through resolution
• Communicate issue status to customers and internal stakeholders
• Identify recurring issues and recommend product, monitoring, and proactive-support improvements

Explore Support Engineer at CYE. Review requirements and application details.