CSE Manager

Cyera

. Serve as a player/coach front-line manager for a small team that directly supports customers .

Posted 10/7/2026full-timeNew York City • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, technical leadership, and project management, with a strong focus on driving customer adoption and satisfaction through effective onboarding, training, and relationship management. Proficient in SQL, scripting languages, and cloud technologies, with a proven ability to troubleshoot technical issues and advocate for customer needs.

Highest-signal resume keywords

Customer Success ManagementTechnical LeadershipProject ManagementSQL ProficiencyData Privacy/Protection Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLPythonData TechnologiesCloud TechnologiesAPIsWeb ServicesDLPDSPMCSPMSIEM

Soft Skills

Interpersonal SkillsCustomer RelationsClear CommunicationProactive Team PlayerMentoring

Tools & Technologies

Cyera PlatformCloud InfrastructureTechnical WorkshopsQuarterly Business ReviewsSelf-Paced Training Resources

Industry Keywords

Customer AdoptionCustomer RetentionRevenue GrowthTechnical Customer-Facing RoleSoftware Company Experience

Tech Stack

Tools & technologies

CloudPythonSQL

About the role

Key responsibilities & impact

Serve as a player/coach front-line manager for a small team that directly supports customers
Advocate for and enable people in the customer success organization
Serve as a principal point of contact for guidance and escalations
Participate in interviewing and identifying exceptional candidates
Lead from the front through active participation, mentoring, and project contribution
Serve as the primary technical expert on the Cyera Platform
Establish trusted-advisor relationships with customers from practitioners to executives
Drive customer adoption through onboarding and training
Understand customer requirements, challenges, and desired business outcomes
Design and deliver customized use cases using a consultative approach
Drive sustained adoption, customer value, return on investment, ongoing engagement, and expansion
Identify and resolve obstacles to customer success with peers
Advocate for customer feedback and influence product roadmap and development
Use self-paced training resources to support customer education
Troubleshoot and resolve technical issues impacting customers
Monitor and report customer health, usage indicators, and overall well-being
Collaborate with customers to develop joint success plans
Document and share best practices internally and externally
Mentor team members and support their professional development
Conduct Quarterly Business Reviews with customers
Positively impact the Customer Success Organization, team members, and customers as a senior technical leader and manager

Requirements

What you’ll need

Associates degree or equivalent experience required
Bachelor’s degree in Computer Science or similar experience a plus
Strong project management skills
Self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
Proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
Prior experience collaborating with Development teams
Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments
3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration
Experience with programming or scripting languages and familiarity with APIs and web services
Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management with hands-on experience preferred
Prior experience working in a software company in a technical customer-facing role
Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
Self-motivated, proactive, and innovative team player
Excellent interpersonal and customer relations skills
Clear and concise verbal and written communication skills
Proficiency in leading executive meetings and technical workshops
Ability to work autonomously and tackle intricate challenges
Ability to travel 25–50% annually

Benefits

Comp & perks

Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance
Potential merit increases based on individual or company performance, time in role, and other discretionary factors