Customer Success Engineer

Cyera

. Serve as the primary technical expert on the Cyera Platform .

Posted 10/26/2026full-timeRemote • AustraliaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in the Cyera Platform while driving customer adoption and satisfaction through effective onboarding, training, and consultative use case design. Proficient in SQL, Python, and cloud technologies, with a strong focus on customer relationship management and technical issue resolution.

Highest-signal resume keywords

Customer Relationship ManagementSQL ProficiencyCloud Technologies ExperienceProject Management SkillsData Privacy/Protection Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLPythonData TechnologiesCloud InfrastructureAPIsWeb ServicesDLPDSPMCSPMSIEM

Soft Skills

Interpersonal SkillsCustomer RelationsClear CommunicationProactive Team PlayerProblem-Solving

Certifications & Qualifications

Associate DegreeBachelor’s Degree in Computer Science

Industry Keywords

Technical Customer-Facing RoleCustomer SuccessOnboardingRenewalExpansion

Tech Stack

Tools & technologies

CloudPythonSQL

About the role

Key responsibilities & impact

Serve as the primary technical expert on the Cyera Platform
Act as a trusted advisor to customers from practitioners to executives
Drive customer adoption through onboarding and training
Understand customer requirements, challenges, and business outcomes
Design and deliver customized use cases using a consultative approach
Drive sustained platform adoption, customer value, ROI, ongoing engagement, and expansion
Identify and resolve obstacles and blockers to customer success
Advocate for customer feedback and influence the product roadmap
Use self-paced training resources to support customer education
Troubleshoot and resolve customer-impacting technical issues
Monitor and report customer health and usage indicators
Develop joint success plans with customers
Document and share best practices internally and externally
Mentor team members and support professional development
Participate in interviewing and onboarding new team members
Conduct Quarterly Business Reviews with customers

Requirements

What you’ll need

Associate degree or equivalent experience required
Bachelor’s degree in Computer Science or similar experience is a plus
12 years experience
Strong project management skills
Self-starter able to thrive in an ambiguous, fast-paced, deadline-oriented startup environment
Results-oriented mindset with a proven track record of driving revenue growth, customer satisfaction, feature adoption, and customer retention
Prior experience collaborating with Development teams
Proficiency in SQL, scripting languages such as Python or equivalent, and cloud environments
3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure, and basic administration
Experience with programming or scripting languages, APIs, and web services
Expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management preferred
Prior experience working in a software company in a technical customer-facing role
Track record of owning customer relationships, including onboarding, renewal, and expansion
Self-motivated, proactive, innovative team player
Excellent interpersonal and customer relations skills
Clear and concise verbal and written communication skills
Proficiency in leading executive meetings and technical workshops
Ability to work autonomously and handle complex challenges with limited documentation
Travel availability of 25–50% annually

Benefits

Comp & perks

Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance
Potential merit increases based on individual or company performance, time in role, and other discretionary factors
Total cash compensation may include incentive for sales roles, equity or benefits, as applicable