Customer Success Engineer

Cyera

. Serve as the primary technical expert on the Cyera Platform .

Posted 10/19/2026full-timeRemote • United StatesMid-LevelSenior💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement and technical support, with a strong focus on driving platform adoption and maximizing customer satisfaction. Proficient in SQL, scripting languages, and cloud technologies, with a proven ability to mentor team members and manage customer relationships effectively.

Highest-signal resume keywords

SQL ProficiencyCloud Technologies ExperienceData Privacy/Protection ExpertiseProject Management SkillsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLPythonCloud InfrastructureData TechnologiesAPIsWeb ServicesDLPDSPMCSPMSIEM

Soft Skills

Interpersonal SkillsCustomer RelationsClear CommunicationAutonomous Problem-SolvingMentoring

Tools & Technologies

Cyera PlatformCloud NetworkingIAMPermissions ManagementTechnical Workshops

Certifications & Qualifications

Associate DegreeBachelor's Degree in Computer Science

Industry Keywords

Customer SuccessOnboardingQuarterly Business ReviewsTechnical Customer-Facing RoleRevenue Growth

Tech Stack

Tools & technologies

CloudPythonSQL

About the role

Key responsibilities & impact

Serve as the primary technical expert on the Cyera Platform
Establish trusted-advisor relationships with customers from practitioners to executives
Drive customer adoption through onboarding and training
Understand customer requirements, challenges, and desired business outcomes
Design and deliver customized use cases using a consultative approach
Drive sustained platform adoption, customer engagement, expansion, and return on investment
Identify and resolve blockers to customer success in collaboration with peers
Advocate for customer feedback and influence Cyera’s roadmap and product development
Use self-paced training resources to support customer education
Troubleshoot and resolve technical issues affecting customers
Monitor and report customer health and usage indicators
Develop joint success plans with customers
Document and share best practices internally and externally
Mentor team members and support their professional development
Participate in interviewing and onboarding team members
Conduct Quarterly Business Reviews with customers

Requirements

What you’ll need

Associate degree or equivalent experience required
Bachelor’s degree in Computer Science or similar experience a plus
12 years experience in strong project management skills
Self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
Results-oriented mindset with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
Prior experience collaborating with Development teams
Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments
3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure, and basic administration
Experience with cloud networking, data and compute assets, IAM and permissions
Experience with programming or scripting languages and familiarity with APIs and web services
Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; hands-on experience preferred
Prior experience working in a software company in a technical customer-facing role
Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
Excellent interpersonal and customer relations skills
Clear and concise verbal and written communication skills
Proficiency in leading executive meetings and technical workshops
Ability to work autonomously on intricate challenges and tasks with limited documentation
Ability to travel 25–50% annually

Benefits

Comp & perks

Ability to work remotely
Office setup reimbursement
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance
Potential merit increases based on individual or company performance, time in role, and other discretionary factors