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Cyera

Customer Success Engineer

Cyera

. Serve as the primary technical expert on the Cyera Platform .

Posted 10/19/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in the Cyera Platform while driving customer adoption and engagement through tailored onboarding and training. Proficient in SQL, Python, and cloud technologies, with a strong focus on customer success and relationship management.

Highest-signal resume keywords
Customer Relationship ManagementSQL ProficiencyCloud Technologies ExperienceData Privacy/Protection ExpertiseProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SQLPythonCloud TechnologiesData TechnologiesAPIsWeb ServicesDLPData Privacy/ProtectionDSPM/CSPMSIEM
Soft Skills
Interpersonal SkillsCustomer RelationsClear CommunicationSelf-MotivatedTeam Player
Tools & Technologies
Cloud InfrastructureCloud NetworkingIAMPermissionsData and Compute Assets
Certifications & Qualifications
Associate's DegreeBachelor's Degree in Computer Science
Industry Keywords
Customer SuccessTechnical Customer-Facing RoleOnboardingRenewalExpansion

Tech Stack

Tools & technologies
CloudPythonSQL

About the role

Key responsibilities & impact
  • Serve as the primary technical expert on the Cyera Platform
  • Establish trusted-advisor relationships with customers from practitioners to executives
  • Drive customer adoption through onboarding and training
  • Understand customer requirements, challenges, and desired outcomes
  • Design and deliver customized use cases using a consultative approach
  • Drive sustained platform adoption, customer engagement, expansion, and return on investment
  • Identify and resolve customer-success blockers with peers
  • Advocate for customer feedback and influence Cyera’s roadmap and product development
  • Use self-paced training resources to support customer education
  • Troubleshoot and resolve technical customer issues
  • Monitor and report customer health and usage indicators
  • Develop joint success plans with customers
  • Document and share best practices internally and externally
  • Mentor team members and support professional development
  • Participate in interviewing and onboarding team members
  • Conduct Quarterly Business Reviews and identify improvement opportunities
  • Travel 25–50% annually to engage directly with clients

Requirements

What you’ll need
  • Associate’s degree or equivalent experience required
  • Bachelor’s degree in Computer Science or similar experience is a plus
  • 12 years of experience; the posting states this requirement ambiguously as “12 years experience in”
  • Strong project management skills
  • Self-starter comfortable in an ambiguous, fast-paced, deadline-oriented startup environment
  • Results-oriented track record of driving revenue growth, customer satisfaction, feature adoption, and customer retention
  • Prior experience collaborating with Development teams
  • Proficiency in SQL
  • Proficiency in scripting languages such as Python or equivalent
  • Hands-on experience with cloud environments
  • 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure, basic administration, cloud networking, data and compute assets, IAM, and permissions
  • Experience with programming or scripting languages, APIs, and web services
  • Expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; hands-on experience preferred
  • Prior experience in a software company in a technical customer-facing role
  • Track record of owning customer relationships, including onboarding, renewal, and expansion
  • Self-motivated, proactive, innovative team player
  • Excellent interpersonal and customer relations skills
  • Clear and concise verbal and written communication skills
  • Proficiency leading executive meetings and technical workshops
  • Ability to work autonomously on complex challenges and tasks with limited documentation

Benefits

Comp & perks
  • Ability to work remotely, with office setup reimbursement
  • Unlimited PTO
  • Paid holidays and sick time
  • Health, vision, and dental insurance
  • Life, short and long-term disability insurance
  • Potential merit increases based on individual or company performance, time in role, and other discretionary factors