Program Manager, Identity Security – Customer Success

Cyera

. Design, develop, and maintain scalable Customer Success programs, including onboarding and adoption, across the identity security lifecycle .

Posted 10/14/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering Customer Success programs with a focus on identity security concepts, including IAM, PAM, and Zero Trust. Proficient in project management and visual design, ensuring effective communication and stakeholder alignment.

Highest-signal resume keywords

Customer Success Program ManagementIdentity Security KnowledgeVisual Design ProficiencyProject Management SkillsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessProgram ManagementLearning & DevelopmentIdentity Access Management (IAM)Privileged Access Management (PAM)Identity Governance and Administration (IGA)Single Sign-On (SSO)Multi-Factor Authentication (MFA)Zero TrustMetrics Tracking

Soft Skills

Excellent CommunicationEditing SkillsComfort with Ambiguity

Tools & Technologies

Google SlidesCanvaPowerPointAdobe Creative Suite

Industry Keywords

CybersecurityB2B SaaSCustomer AdoptionField PerformanceOnboarding

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Design, develop, and maintain scalable Customer Success programs, including onboarding and adoption, across the identity security lifecycle
Own initiatives end to end, from concept and stakeholder alignment to content creation, delivery, and results tracking
Build readiness programs and learning paths that give CSMs working knowledge of identity security, including IAM, PAM, IGA, ITDR, and non-human and AI agent identities
Create clear, on-brand, visually engaging playbooks, presentations, and guides, maintaining consistent layout and branding across formats
Partner with Customer Success, Product, Product Marketing, and Sales Engineering to align programs with priorities, messaging, and launches
Relay customer feedback and adoption blockers
Track and report program metrics such as onboarding time, adoption, and CSM readiness, and iterate on program design
Manage timelines, approvals, and dependencies; support content QA and version control

Requirements

What you’ll need

4+ years of experience in customer success, program management, enablement, or learning & development, preferably in cybersecurity or B2B SaaS
Proven track record designing and delivering programs that improve customer adoption or field performance
Working knowledge of identity security concepts, including IAM, IGA, PAM, SSO and MFA, and Zero Trust
Strong project and stakeholder management skills
Demonstrated visual design ability and proficiency in Google Slides, Canva, PowerPoint, or Adobe Creative Suite
Excellent communication and editing skills
Comfort with ambiguity in a fast-paced environment

Benefits

Comp & perks

Ability to work remotely, with office setup reimbursement
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance
Potential merit increases based on individual or company performance, time in role, and other discretionary factors