Senior Customer Success Engineer

Cyera

. Serve as the primary technical expert on the Cyera Platform .

Posted 9/16/2026full-timeRemote • United StatesSenior💰 $220,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, technical onboarding, and training, with a strong focus on driving customer adoption and satisfaction. Proficient in SQL, scripting languages, and cloud technologies, with a proven ability to resolve technical issues and advocate for customer needs.

Highest-signal resume keywords

Customer Success ManagementSQL ProficiencyCloud Technologies ExperienceData Privacy/Protection ExpertiseProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLPythonCloud InfrastructureData TechnologiesAPIsWeb ServicesDLPDSPMCSPMSIEM

Soft Skills

Interpersonal SkillsCustomer RelationsClear CommunicationProactive Team PlayerProblem-Solving

Tools & Technologies

Cyera PlatformCloud EnvironmentsData and Compute AssetsIAMPermissions

Certifications & Qualifications

Associate DegreeBachelor’s Degree in Computer Science

Industry Keywords

Customer AdoptionTechnical OnboardingVulnerability ManagementCustomer EngagementBusiness Reviews

Tech Stack

Tools & technologies

CloudPythonSQL

About the role

Key responsibilities & impact

Serve as the primary technical expert on the Cyera Platform
Establish trusted-advisor relationships with customers from practitioners to executives
Drive customer adoption through onboarding and training
Understand customer requirements, challenges, and desired business outcomes
Design and deliver customized use cases using a consultative approach
Drive sustained adoption, customer value, return on investment, ongoing engagement, and expansion
Identify and resolve obstacles and blockers to customer success
Collaborate with peers to address customer issues
Advocate for customer feedback and influence Cyera’s roadmap and product development
Use self-paced training resources to support customer education
Troubleshoot and resolve technical issues
Monitor and report customer health, usage indicators, and overall well-being
Develop joint success plans with customers
Document and share best practices internally and externally
Mentor team members and support professional development
Participate in interviewing and onboarding team members
Conduct Quarterly Business Reviews with customers

Requirements

What you’ll need

Associate degree or equivalent experience required
Bachelor’s degree in Computer Science or similar experience a plus
12 years experience in strong project management skills
Self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
Results-oriented mindset with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
Prior experience collaborating with Development teams
Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments
3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure, basic administration, cloud networking, data and compute assets, IAM, and permissions
Experience with programming or scripting languages and familiarity with APIs and web services
Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; hands-on experience preferred
Prior experience working in a software company in a technical customer-facing role
Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
Self-motivated, proactive, and innovative team player
Excellent interpersonal and customer relations skills
Clear and concise verbal and written communication skills
Proficiency in leading executive meetings and technical workshops
Ability to work autonomously and tackle intricate challenges with limited documentation

Benefits

Comp & perks

Ability to work remotely
Office setup reimbursement
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance
Potential merit increases based on individual or company performance, time in role, and other discretionary factors