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Cyera

Senior Technical Account Manager, Identity Security

Cyera

. Act as the voice of the customer within the organization and advocate for customer needs with internal teams .

Posted 9/16/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships throughout the lifecycle, including onboarding, renewal, and expansion, while driving product adoption and customer success. Proficient in collaborating with cross-functional teams to enhance customer satisfaction and engagement.

Highest-signal resume keywords
Customer Relationship ManagementTechnical OnboardingCyber/Identity SolutionsProblem-Solving SkillsStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Success ManagementTechnical Account ManagementSolution ArchitectureTechnical SupportProduct Adoption StrategiesData AnalysisProcess ImplementationCustomer Health TrackingUpselling TechniquesCross-Selling Strategies
Soft Skills
Interpersonal SkillsCommunication SkillsSelf-MotivationAttention to DetailCollaboration
Industry Keywords
Customer EngagementEnterprise SolutionsIT PractitionersDevelopersDevOpsIdentity & Security TeamsCustomer SatisfactionRetention RatesEarly-Stage Company ExperienceQBR Meetings

About the role

Key responsibilities & impact
  • Act as the voice of the customer within the organization and advocate for customer needs with internal teams
  • Lead technical onboarding for new customers in collaboration with internal teams
  • Establish and maintain relationships with customer stakeholders and serve as a strategic advisor
  • Partner with company leadership to ensure executive engagement
  • Monitor customer usage and engagement to identify upselling, cross-selling, and renewal opportunities
  • Work with Product teams to educate customers, drive product adoption, and inform new product decisions
  • Proactively identify and resolve obstacles and blockers to customer success
  • Use self-paced training resources to support customer education and knowledge growth
  • Manage the customer lifecycle from onboarding onward
  • Lead strategy sessions, architecture deep dives, training, and formal QBR meetings
  • Collect and structure client feedback, track customer health and usage indicators, and collaborate internally to prioritize requests
  • Identify, develop, and implement repeatable processes across the customer portfolio to maximize product adoption and customer achievement

Requirements

What you’ll need
  • 5+ years of proven experience in customer-facing roles, including Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, or Customer Success Engineer
  • Strong problem-solving skills and ability to troubleshoot complex technical issues and drive resolution
  • Extensive experience providing Cyber/Identity solutions to big enterprise customers
  • Experience interfacing with technical end customers, including IT practitioners, Developers, DevOps, and Identity & Security Teams
  • Experience increasing customer satisfaction, adoption rates, and retention
  • Experience building and operating in an early-stage company is highly preferred
  • Ability to manage multiple account management projects simultaneously while maintaining attention to detail
  • Self-motivated and detail-oriented, with strong communication and interpersonal skills
  • Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
  • Ability to collaborate across multiple teams to drive outcomes
  • Ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level

Benefits

Comp & perks
  • Ability to work remotely, with office setup reimbursement
  • Unlimited PTO
  • Paid holidays and sick time
  • Health, vision, and dental insurance
  • Life, short and long-term disability insurance
  • Standard benefits and equity package
  • Potential merit increases based on individual or company performance, time in role, and other discretionary factors