Customer Success Engineer

Cyolo

. Serve as a trusted technical advisor and primary post-sale technical contact for customers .

Posted 11/8/2026full-timeRemoteMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success Engineering and Technical Support, with a strong focus on onboarding, implementation, and customer engagement. Proficient in troubleshooting complex technical issues and providing actionable insights to enhance product adoption and customer satisfaction.

Highest-signal resume keywords

Customer Success EngineeringTechnical SupportTroubleshooting SkillsCloud TechnologiesAPIs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

On-Premises PlatformsCloud TechnologiesAPIsIAMOperating SystemsNetworkingThird-Party Software IntegrationsTechnical DocumentationTechnical TrainingCybersecurity Products

Soft Skills

Excellent CommunicationPresentation SkillsRelationship-BuildingStakeholder ManagementOrganizational Skills

Tools & Technologies

Cyolo’s Secure Connectivity PlatformLinuxDatabasesObservabilityRemote Access Solutions

Industry Keywords

B2B TechnologySaaSZero TrustIdentity ManagementCritical Infrastructure

Tech Stack

Tools & technologies

CloudCyber SecurityLinux

About the role

Key responsibilities & impact

Serve as a trusted technical advisor and primary post-sale technical contact for customers
Partner with Customer Success Managers to understand customer goals, success criteria, workflows, and technical environments
Guide customers through onboarding, implementation, integration, configuration, and product adoption
Provide proactive technical recommendations and best practices to increase product usage, value realization, and customer maturity
Troubleshoot complex technical issues and coordinate with Support, Engineering, Product, and Customer Success teams to drive timely resolution
Translate customer technical feedback and recurring issues into actionable insights for Product and Engineering teams
Create and maintain technical success plans, solution documentation, implementation notes, and customer-facing technical guidance
Support renewal and expansion efforts by demonstrating product value, resolving adoption barriers, and increasing customer confidence
Deliver technical training, workshops, enablement sessions, and product demonstrations
Identify technical risks and adoption blockers and proactively address them with customers
Help customers optimize their use of Cyolo’s Secure Connectivity Platform and achieve desired business and security outcomes

Requirements

What you’ll need

3+ years of experience in Customer Success Engineering, Solutions Engineering, Implementation, Technical Support, Support Engineering, Technical Consulting, or a related customer-facing technical role
Strong understanding of on-premises platforms, cloud technologies, APIs, IAM, operating systems, networking, and third-party software integrations
Strong troubleshooting skills and the ability to analyze complex technical issues and drive them toward resolution
Ability to explain technical concepts clearly and guide customers through practical next steps
Excellent communication, presentation, relationship-building, and stakeholder management skills
Experience working cross-functionally with Product, Engineering, Support, Sales, and Customer Success teams
Strong organizational skills with the ability to manage multiple customer priorities, technical tasks, and deadlines simultaneously
Ability to work independently, take ownership, and operate effectively in a fast-paced environment
Excellent written and verbal communication skills in English
Nice to have: Experience supporting enterprise or strategic customers in a B2B technology environment
Nice to have: Familiarity with Linux and operating systems, security principles, identity management, databases, networking, observability, and cloud providers
Nice to have: Experience with cybersecurity products or working in a cybersecurity environment
Nice to have: Experience working with OT / IT environments or critical infrastructure
Nice to have: Experience with remote access, Zero Trust, or identity and access management solutions
Nice to have: Ability to identify adoption blockers, recommend solutions, and contribute to customer growth through technical discovery and value-based consultation
Nice to have: Experience working in a SaaS company or high-growth startup environment