Customer Success Manager – Europe

Cyolo

. Oversee the end-to-end onboarding experience, coordinating resources and aligning technical milestones with target go-live dates .

Posted 11/10/2026full-timeUnited KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex customer lifecycles and driving user adoption through effective onboarding and account management strategies. Proficient in utilizing data analytics to inform decision-making and enhance customer value while fostering strategic relationships.

Highest-signal resume keywords

Customer Success ManagementProject ManagementData AnalysisStakeholder EngagementCybersecurity Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementOnboardingAccount ManagementData AnalysisProject Management

Soft Skills

Excellent CommunicationPresentation SkillsSelf-MotivatedRelationship Building

Tools & Technologies

Microsoft EcosystemJiraMiroConfluence

Industry Keywords

CybersecurityOperational TechnologyQuarterly Business ReviewsUpsell OpportunitiesCross-Sell Opportunities

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Oversee the end-to-end onboarding experience, coordinating resources and aligning technical milestones with target go-live dates
Review platform data and generate actionable reports to drive user adoption and sustained usage
Document baseline metrics and align with executive teams on clear success criteria
Lead contract renewals and conduct Quarterly Business Reviews (QBRs) to demonstrate ROI
Identify upsell and cross-sell opportunities and drive commercial account health
Monitor account health, identify relationship gaps and improvement areas, and mitigate risk
Translate new platform functionality into clear customer outcomes
Deliver high-level platform overviews and run live product demonstrations
Travel approximately 30% to meet customers in person, build strategic relationships, and support deployment kick-offs, executive meetings, and QBRs
Collaborate with CSE, Sales, Product, and the extended go-to-market team to maximize customer success, retention, and strategic growth

Requirements

What you’ll need

Bachelor’s degree required
5+ years of experience in Customer Success, Account Management, or a similar client-facing role
Proven ability to manage complex customer lifecycles, from onboarding through expansion
Strong project management skills, with the ability to coordinate cross-functional teams and timelines
Experience with collaboration and productivity tools such as the Microsoft ecosystem, Jira, Miro, and Confluence
Strong analytical mindset, with the ability to translate data into actionable insights and customer value
Excellent communication, presentation, and stakeholder management skills, including executive-level engagement
Self-motivated, independent, and comfortable owning a book of business in a fast-paced startup environment
Willingness and ability to travel approximately 30% of the time, primarily for customer-facing meetings and engagements
Cybersecurity experience, especially within the OT space
German-speaking is a nice-to-have

Benefits

Comp & perks

Hybrid/remote work arrangement
Opportunity to drive Annual Recurring Revenue (ARR) expansion
Strategic customer-facing role with executive engagement and ownership of a book of business